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2013 Suburban will intermittently fail to crank, service…

Customer Question
2013 Suburban will intermittently fail...
2013 Suburban will intermittently fail to crank, service anti theft indicator lights on the dash. Multiple tries, or turning off and waiting for a few seconds and trying again, will almost always work. Remote start almost never works. Could this be the sensor in the door lock?
Submitted: 2 months ago.Category: Chevy
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Answered in 19 minutes by:
12/21/2017
Chevy Mechanic: Todd Audette, Chevy Technician replied 2 months ago
Todd Audette
Todd Audette, Chevy Technician
Category: Chevy
Satisfied Customers: 291
Experience: Chevrolet Technician
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Hi my name is*****'m an A.S.E Certified Master Technician with 30 + yrs GM experience. I'm reviewing your question and would be happy to assist you. Please give me a little while to review possibilities and i will be with you shortly

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Chevy Mechanic: Todd Audette, Chevy Technician replied 2 months ago

This has nothing to do with the doors or door locks. Has the vehicle been scanned for codes?

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Customer reply replied 2 months ago
There are no active codes other than an O2 sensor problem that has cropped up recently. The locking issue has been going on for well over a year, seems to be getting more consistent over time.
Chevy Mechanic: Todd Audette, Chevy Technician replied 2 months ago

So what is your immediate concern the no crank or the door locks...because these are 2 separate problems

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Customer reply replied 2 months ago
The no crank/service anti-theft message.
Chevy Mechanic: Todd Audette, Chevy Technician replied 2 months ago

If the service anti-theft message is on there has to be other codes stored......you need to scan ALL modules for codes

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Customer reply replied 2 months ago
Ok I’ll have to scan it tomorrow. ThanksI guess I assumed you would have an educated guess, it’s a VERY common complaint online.
Chevy Mechanic: Todd Audette, Chevy Technician replied 2 months ago

No i don't have an educated guess and i have worked for chevrolet for many yrs and still do ....I like to get to the root cause rather than guess

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