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2013 Suburban will intermittently fail to crank, service…

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2013 Suburban will intermittently fail...
2013 Suburban will intermittently fail to crank, service anti theft indicator lights on the dash. Multiple tries, or turning off and waiting for a few seconds and trying again, will almost always work. Remote start almost never works. Could this be the sensor in the door lock?
Submitted: 8 months ago.Category: Chevy
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Answered in 19 minutes by:
12/21/2017
Chevy Mechanic: Todd Audette, Chevy Technician replied 8 months ago
Todd Audette
Todd Audette, Chevy Technician
Category: Chevy
Satisfied Customers: 427
Experience: Chevrolet Technician
Verified

Hi my name is*****'m an A.S.E Certified Master Technician with 30 + yrs GM experience. I'm reviewing your question and would be happy to assist you. Please give me a little while to review possibilities and i will be with you shortly

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Chevy Mechanic: Todd Audette, Chevy Technician replied 8 months ago

This has nothing to do with the doors or door locks. Has the vehicle been scanned for codes?

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Customer reply replied 8 months ago
There are no active codes other than an O2 sensor problem that has cropped up recently. The locking issue has been going on for well over a year, seems to be getting more consistent over time.
Chevy Mechanic: Todd Audette, Chevy Technician replied 8 months ago

So what is your immediate concern the no crank or the door locks...because these are 2 separate problems

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Customer reply replied 8 months ago
The no crank/service anti-theft message.
Chevy Mechanic: Todd Audette, Chevy Technician replied 8 months ago

If the service anti-theft message is on there has to be other codes stored......you need to scan ALL modules for codes

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Customer reply replied 8 months ago
Ok I’ll have to scan it tomorrow. ThanksI guess I assumed you would have an educated guess, it’s a VERY common complaint online.
Chevy Mechanic: Todd Audette, Chevy Technician replied 8 months ago

No i don't have an educated guess and i have worked for chevrolet for many yrs and still do ....I like to get to the root cause rather than guess

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