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Remote start on my phone won’t work. No but my truck is

Customer Question
Remote start on my...

Remote start on my phone won’t work

Mechanic's Assistant: Have you checked the battery, particularly the terminal connections? Are they corroded?

No but my truck is 6months old

Mechanic's Assistant: What is the make/model/year of your car?

2016 Chevy silverado

Mechanic's Assistant: Are you fixing your Silverado yourself? What have you tried so far?

The app suggested moving the vehicle so it’s been moved several times but still no luck

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Can’t think of anything

Submitted: 4 months ago.Category: Chevy
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Answered in 4 hours by:
12/2/2017
Chevy Mechanic: Todd Audette, Chevy Technician replied 4 months ago
Todd Audette
Todd Audette, Chevy Technician
Category: Chevy
Satisfied Customers: 421
Experience: Chevrolet Technician
Verified

Hi my name is ***** ***** i will assist you with your Silverado but i'm going to need a little more info

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Chevy Mechanic: Todd Audette, Chevy Technician replied 4 months ago

First being ...how many miles are on your truck

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Customer reply replied 4 months ago
48678
Chevy Mechanic: Todd Audette, Chevy Technician replied 4 months ago

Does the remote start work with the vehicles remote?

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Customer reply replied 4 months ago
it doed
Customer reply replied 4 months ago
the remote start works
Chevy Mechanic: Todd Audette, Chevy Technician replied 4 months ago

I just looked for any GM related service bulletins for this concern and found none. Maybe try uninstalling and reinstalling the App?

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Customer reply replied 4 months ago
How can I uninstall theonstsr app?
Customer reply replied 4 months ago
Ok Todd , no luck with correcting my problem , kindly refund my money and forget it !
Chevy Mechanic: Todd Audette, Chevy Technician replied 4 months ago

I haven't taken any money fro you. You need to take your vehicle to the dealer

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Customer reply replied 4 months ago
You may not be aware it cost me about 48 $ to talk to you
Chevy Mechanic: GM Bob, ASE Certified Technician replied 4 months ago
GM Bob
GM Bob, ASE Certified Technician
Category: Chevy
Satisfied Customers: 1,197
Experience: 30 plus years. experience as GM technician, ASE Master Technician and GM Certified.
Verified

Hello my name is ***** ***** you still need help?

Can you post your VIN?

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Chevy Mechanic: GM Bob, ASE Certified Technician replied 4 months ago

Has it ever worked before?

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Customer reply replied 4 months ago
Thanks , I don’t feel confident that you can help me unless I pay more
Chevy Mechanic: GM Bob, ASE Certified Technician replied 4 months ago

We only get paid when you rate us.

Let me try to help.

If I can't help I will request a refund for you.

Thank you

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Chevy Mechanic: GM Bob, ASE Certified Technician replied 4 months ago

Does you ONSTAR work?

If not that is your problem.

If it does need to contact OnStar by pressing the blue OnStar button or a Connection Center Advisor(###) ###-#### to have the phone application manually activated

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Customer reply replied 4 months ago
Ya Bob I see the charges already on my visa and I’m not interested in any more , thanks
Chevy Mechanic: GM Bob, ASE Certified Technician replied 4 months ago
I will request a refund for you.
Maybe we can help you next time.
Thank you
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Customer reply replied 4 months ago
Thanks Bob
Was this answer helpful?
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GM Bob
GM Bob
GM Bob, ASE Certified Technician
Category: Chevy
Satisfied Customers: 1,197
1,197 Satisfied Customers
Experience: 30 plus years. experience as GM technician, ASE Master Technician and GM Certified.

GM Bob is online now

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