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My 2014 Captiva dos not have heat. Blower works but the air…

Customer Question
My 2014 Captiva dos...

My 2014 Captiva dos not have heat. Blower works but the air delivery mode dial does not change where the air comes out

Mechanic's Assistant: Have you checked the coolant level? Has there been any leaking from the hoses?

Coolant level correct, no leaks

Mechanic's Assistant: Are you fixing your Captiva yourself? What have you tried so far?

Was wondering if it could something as simple as a fuse?

Submitted: 9 months ago.Category: Chevy
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Answered in 15 minutes by:
11/14/2017
Chevy Mechanic: Pete, Auto Service Technician replied 9 months ago
Pete
Pete, Auto Service Technician
Category: Chevy
Satisfied Customers: 33,351
Experience: 14 years GM dealer Technician.
Verified
Hi my name is Pete.From what you have described here if the issue is you can not control what direction the air flow blows from but you do have heat as well as blower speed control this sounds like an issue with the mode actuator at fault.This was a common component to fail causing this issue here.You would need to have the electrical signals tested to it to be sure but this is very common.This isn’t a fuse issue unfortunately and some of these actuators can run around $100 for the part and anywhere from a half hour to a couple hours labor charge to replace.Let me know if you need anything else and feel free to rate my help.A 5 star rating is appreciated and we can continue as much as needed.Thanks Pete
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