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My traverse is stuck and locked in park but key is in

My traverse is stuck...

My traverse is stuck and locked in park but key is in ignition and clicking

Mechanic's Assistant: Can you turn the steering wheel at all? And what about the key? Is it worn or damaged?

No and can't turn the key

Mechanic's Assistant: What year is your Traverse?

Key is in ignition and malfunction indicator is flashing

Mechanic's Assistant: Are you fixing your Traverse yourself? What have you tried so far?

2011

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

It's stuck in the middle of my street!

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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 7 minutes by:
9/22/2017
JOHN aka Eauto
JOHN aka Eauto, The Car Guy
Category: Chevy
Satisfied Customers: 16,991
Experience: ase tech
Verified

Hi . Thank you for asking your question on JustAnswer.
did you wwant a phone request?

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Customer reply replied 7 months ago
Meaning you can call me? What did I just pay for?
Customer reply replied 7 months ago
I just paid $28...was that for texting only?
Customer reply replied 7 months ago
My car is still stuck in the middle of th street.
Customer reply replied 7 months ago
Hello???

sorry my lap top froze up...do you have jumper cables?

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Customer reply replied 7 months ago
My 2011 Chevy Traverse was parked in our driveway uphill. It wouldn't start. Just a few clicks and wouldn't turn over but the malfunction light was on. I tried it a couple times to no avail. I put it in neutral and rolled the car back down driveway to see if maybe it would help (even though I ju
Customer reply replied 7 months ago
I just filled the tank).

sounds like a dead battery...can you try a jump start?

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Customer reply replied 7 months ago
Sorry. I already paid $28

can you try jumpstarting? all symptoms point to a dead battery

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Customer reply replied 7 months ago
It locked up and then I couldn't get anything to work. Stuck in park. Steering wheel won't turn. Key stuck in ignition causing it to click repeatedly. We somehow got the key out by turning the headlights on and off and the ignition released the key.
Customer reply replied 7 months ago
Husband went to go get them to try it. But my battery light never came on and never showed any signs of being low
Customer reply replied 7 months ago
I should at least be able to put in neutral and move the car. It won't budge.

again all symptoms point to a battery that is very weak or dead generallythe battery light will not pop on unless the alternator is failing

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Customer reply replied 7 months ago
there is no way to get it into neutral to move it out of the way until its jumped?
Customer reply replied 7 months ago
Hello??

not without jumper cables

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Customer reply replied 7 months ago
Ok. We will try that then. Thanks

let me know ...the ignition cylinder and the shift interlock all need battery power to operate

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Customer reply replied 7 months ago
Ok. If that doesn't work, will I be able to still text you? Never used this service before.

sure..let me know either way its 10 eastern time where i am..ill stay on until we get you situated

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Customer reply replied 7 months ago
Great. Thank you so much!

no problem

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any luck?

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Customer reply replied 7 months ago
We got it to start
Customer reply replied 7 months ago
But battery gauge says 14...half way. How is that if it was so dead?
Customer reply replied 7 months ago
it's making a whirring sound under the hood

the 14 is the alternator charging voltage not the battery voltage i would have the charging system checked..

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John S
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JOHN aka Eauto
JOHN aka Eauto, The Car Guy
Category: Chevy
Satisfied Customers: 16,991
Experience: ase tech
Verified
JOHN aka Eauto and 87 other Chevy Specialists are ready to help you
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Customer reply replied 7 months ago
Great! That's good to know. I appreciate your help and patience. Blessings!
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JOHN aka Eauto
JOHN aka Eauto
JOHN aka Eauto, The Car Guy
Category: Chevy
Satisfied Customers: 16,991
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Experience: ase tech

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