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Cleaning exhaust fluid message then goes into engine power

Customer Question
reduced. Anything I...
Cleaning exhaust fluid message then goes into engine power reduced. Anything I can do we are in the boonies
JA: How many miles are on the car? How has your mileage been lately?
Customer: 28730. Mileage is going down
JA: What is the model/year of your Chevy?
Customer: 2016 3500 silverado
JA: Are you fixing your Silverado yourself? What have you tried so far?
Customer: Running at highest rpm for about 20 minutes no change
JA: Anything else you want the mechanic to know before I connect you?
Customer: Won't go over 2300 rpm
Submitted: 3 months ago.Category: Chevy
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Answered in 29 minutes by:
9/17/2017
Chevy Mechanic: Eric, Automotive Repair Shop Manager replied 3 months ago
Eric
Eric, Automotive Repair Shop Manager
Category: Chevy
Satisfied Customers: 32,964
Experience: 20+ yrs. experience as repair shop manager and technician.
Verified

HI,

Give me a moment to see what you can do to clear it

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Chevy Mechanic: Eric, Automotive Repair Shop Manager replied 3 months ago

HI,

The message should clear by driving above 30mph for at least 30 miles. If you drop below that, the regeneration process starts over.

If it does not clear after 30 miles, there is a fault in the system and will require a scan tool to diagnose

If for any reason, you can't rate my answer OKAY, GOOD, or EXCELLENT/3 STARS OR HIGHER today. Please reply and let me know why, so I can help more/better. All follow up responses are FREE, after completing the required rating

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Chevy Mechanic: Eric, Automotive Repair Shop Manager replied 2 months ago

I noticed we have not yet resolved your concern you asked about. I would sure appreciate it if you would reply so I can offer my skills and knowledge and repair guide access to help as best I can.

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Chevy Mechanic: Eric, Automotive Repair Shop Manager replied 2 months ago

Unless you have a further question on this, at this time please click the OK SERVICE, GOOD SERVICE OR EXCELLENT SERVICE 3 STARS OR HIGHER to pay for services rendered per your customer agreement as this is a PAYSITE and experts are not paid for their time, services, or knowledge until you do so. Thank you.

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Eric
Eric
Eric, Automotive Repair Shop Manager
Category: Chevy
Satisfied Customers: 32,964
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Experience: 20+ yrs. experience as repair shop manager and technician.

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