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Jumper cables connected wrong and no power now to 2016

Customer Question
Jumper cables connected wrong...

Jumper cables connected wrong and no power now to 2016 suburban

Mechanic's Assistant: Is the power loss consistent, or does it fluctuate?

No power to vehicle at all

Mechanic's Assistant: Are you fixing your Suburban yourself? What have you tried so far?

Checked fuses under the hood

Submitted: 9 months ago.Category: Chevy
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Answered in 45 minutes by:
9/14/2017
Chevy Mechanic: Randall C, ASE Master Tech replied 9 months ago
Randall C
Randall C, ASE Master Tech
Category: Chevy
Satisfied Customers: 13,328
Experience: ASE Master, L1, 32 years, Diagnostic / Electrical Specialist
Verified

Hello, sry for the delay, did you get it fixed yet? Just checking in , LMK thanks

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Customer reply replied 9 months ago
not yet
Chevy Mechanic: eric remington, FORMER SHOP OWNER/TECHNICIAN/INSPECTOR replied 9 months ago
eric remington
eric remington, FORMER SHOP OWNER/TECHNICIAN/INSPECTOR
Category: Chevy
Satisfied Customers: 705
Verified
Phone call session started
Chevy Mechanic: GM Bob, ASE Certified Technician replied 9 months ago
GM Bob
GM Bob, ASE Certified Technician
Category: Chevy
Satisfied Customers: 1,226
Experience: 30 plus years. experience as GM technician, ASE Master Technician and GM Certified.
Verified

Hello my name is ***** ***** I can help.

You have no power to anything?

Do you have a voltmeter or test light?

Let me know if you still need help?

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Chevy Mechanic: GM Bob, ASE Certified Technician replied 9 months ago

If you don't need help.

I can put in a refund request.

Please let me know

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Customer reply replied 9 months ago
I don't need help
Chevy Mechanic: GM Bob, ASE Certified Technician replied 9 months ago

Ok

Thank you

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