How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask GM Tech (Cam) Your Own Question
GM Tech (Cam)
GM Tech (Cam), Chevy Technician
Category: Chevy
Satisfied Customers: 15201
Experience:  GM Grand Master Technician 2007. 14 years experience.
Type Your Chevy Question Here...
GM Tech (Cam) is online now
A new question is answered every 9 seconds

Brought it to the dealer twice and still have no power from

Customer Question

Brought it to the dealer twice and still have no power from the truck to my trailer brakes
JA: Is the power loss consistent, or does it fluctuate?
Customer: Zero power
JA: What is the model/year of your Chevy?
Customer: 2015 Chevy Silverado 2500
JA: Are you fixing your Silverado yourself? What have you tried so far?
Customer: No, dealer put a new brake controller and plug end on the truck. Still no power to the brakes.
JA: Anything else you want the mechanic to know before I connect you?
Customer: I do not get a trailer connected signal on the information screen.
Submitted: 1 month ago.
Category: Chevy
Expert:  AMEDEE replied 1 month ago.

Hello and welcome!

My name isCustomerand I can assist you with your question.

Expert:  AMEDEE replied 1 month ago.

I am very sorry your having this issue with your vehicle.

I will try my best to answer all of your questions.

However, before we get started, please let me mention a few things.

1. If at any point you would like to speak on the phone, please feel free to request a phone call on your end and I can call you right away.

2. If you dont understand any technical terms or anything that I mention (component tests or theory or operation), please let me know and I will provide you with a more in debt explanation or answer.

3. Please understand that I am here to help.

Expert:  AMEDEE replied 1 month ago.

Have you checked the fuses?

Would a wiring diagram help?

Would you be willing to speak on the phone?

Customer: replied 1 month ago.
I found two shorts on the trailer. I cut them and wire nutted them so they no longer short out. I can not get the truck to see the trailer still. The trailer has lights but no power to brakes. Is there a way to reset the brake controller? I have checked the fuses, all are good.
Expert:  AMEDEE replied 1 month ago.

Thank you for that information, sir.

May I start by getting the VIN?