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GM Tech (Cam)
GM Tech (Cam), Chevy Technician
Category: Chevy
Satisfied Customers: 15201
Experience:  GM Grand Master Technician 2007. 14 years experience.
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Replaced front struts on traverse now making clanging noise

Customer Question

replaced front struts on traverse now making clanging noise over bumps and got code 0710
JA: How has the ride been lately? Have you noticed any fluid under the car?
Customer: no
JA: What year is your Traverse?
Customer: 2010
JA: Are you fixing your Traverse yourself? What have you tried so far?
Customer: shocks were bad just replaced today
JA: Anything else you want the mechanic to know before I connect you?
Customer: didn't replace top strut mount
Submitted: 3 months ago.
Category: Chevy
Customer: replied 3 months ago.
everything tight and doesn't make noise when parked and turning steering wheel
Customer: replied 3 months ago.
was fluid and caked dirt over old ones when replaced
Expert:  Mechanic01 replied 3 months ago.

Hello my name is ***** ***** I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is the system prompting you, not me, and they do cost more money, I prefer text but in some cases a phone call is required.

Expert:  Mechanic01 replied 3 months ago.

Did you make sure the coils were seated properly and they had the rubber bushings on them ?

Customer: replied 3 months ago.
Expert:  Mechanic01 replied 3 months ago.

When you turn does it pop and have resistance in the wheel when parked?

Customer: replied 3 months ago.
when going of bumps
Customer: replied 3 months ago.
no resistance turn normal just makes noise when driving and going over bumps also triggers a traction code c0710
Expert:  Mechanic01 replied 3 months ago.

Can you jounce the front end and make it do it by hand ?

Customer: replied 3 months ago.
no
Customer: replied 3 months ago.
it all fells tight
Expert:  Mechanic01 replied 3 months ago.

As far as the codes goes it prob just needs a steering wheel angle sensor reset procedure, the noise, I would loosen everything with vehicle weight on the components and re-tighten after its in a resting position and not in a service position, sometimes those components will bind and pop under load

Customer: replied 3 months ago.
loosen the top mount bolds or all
Customer: replied 3 months ago.
it only triggers code when driving over bumps
Expert:  Mechanic01 replied 3 months ago.

everything you touched on it to install the new parts that attaches to the vehicle I would loosen and re tourque, especially the ones going to the hub assembly, and thats the first thing to do for that code is the reset

Customer: replied 3 months ago.
ok will try that thank you
Expert:  Mechanic01 replied 3 months ago.

Sure thing, let me know how it goes,

Customer satisfaction is my number one goal. Giving me a 5 star rating would be appreciated very much .You can do this rating at the box on the upper right hand corner. This will not close our chat session and at no extra charge we will still be able to talk about any other issues you may have for free! Providing a rating is the only way I will receive credit for my work with you.