How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask GM Bob Your Own Question
GM Bob
GM Bob, ASE Certified Technician
Category: Chevy
Satisfied Customers: 1133
Experience:  30 plus years. experience as GM technician, ASE Master Technician and GM Certified.
70078276
Type Your Chevy Question Here...
GM Bob is online now
A new question is answered every 9 seconds

I have a 2015 Tahoe and the DVD quit working. There is a DVD

Customer Question

I have a 2015 Tahoe and the DVD quit working. There is a DVD in the player but will not eject ...eject button not working. Acts like no power to overhead screen. Is there a fuse to check for this issue? Everything else seems to work on infotainment system. Jeff
JA: Is the power loss consistent, or does it fluctuate?
Customer: Consistent
JA: Are you fixing your Tahoe yourself? What have you tried so far?
Customer: Yes, warranty is up. Checked 10 amp fuse #20 on passenger side fuse block
JA: Anything else you want the mechanic to know before I connect you?
Customer: fuse ok
Submitted: 1 year ago.
Category: Chevy
Customer: replied 1 year ago.
Are you still working on my question???
Expert:  GM Bob replied 1 year ago.

Hello! My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  GM Bob replied 1 year ago.

I have found a bulletin about DVD player lockup.

Right now GM is having us reboot the system.

You can do this by disconnecting both battery cables and touching them together.

IF YOU HAVE TWO BATTERIES NEED TO DISCONNECT BOTH.

Please get back with me

Thank you