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Don't want to start we were installing a new radio after

Customer Question
don't want to start we...
don't want to start we were installing a new radio after that it didnt want to start took to dealer ship they just mess up more
JA: Have you checked the fuse?
Customer: the dealer change cluster and hardness and still didnt want to
JA: What is the model/year of your Chevy?
Customer: 2008 silverado 2500hd
JA: Are you fixing your Silverado yourself? What have you tried so far?
Customer: we are looking for broken ground wire i have a buddy help me after we took out from dealer and they charger me almost 1000
JA: Anything else you want the mechanic to know before I connect you?
Customer: it was working good after we install radio we were looking for bluetooh wire to connect to mic
Submitted: 1 year ago.Category: Chevy
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Customer reply replied 1 year ago
we check fuse that was the frist thing we did
Customer reply replied 1 year ago
dont tell me you are a scamm too i just got scam i got my money back it say five buck only now you want me to pay more am calling my bank right now if you are a scam too
Answered in 1 hour by:
10/12/2016
Chevy Mechanic: Mike S., Chevy Mechanic replied 1 year ago
Mike S.
Mike S., Chevy Mechanic
Category: Chevy
Satisfied Customers: 7,772
Experience: ASE Certified Master Technician
Verified

Hi, I am Mike, welcome. I'm reviewing your question.

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Chevy Mechanic: Mike S., Chevy Mechanic replied 1 year ago

This website is not a scam.

Here are a few things that has to happen when you first turn the key to run, the check engine and security light come on and the fuel pump prime for about 2 seconds, then after 10 seconds or so, the check engine and security lights should go out, then turn the key to start and the starter should crank the engine over. Does all of this occur or do any of those check engine or security lights stay on or flash, does the fuel pump run and does the starter crank the engine over fast enough to start?

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Customer reply replied 1 year ago
Is on theft mode
Chevy Mechanic: Mike S., Chevy Mechanic replied 1 year ago

What? Say that again.

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Chevy Mechanic: Mike S., Chevy Mechanic replied 1 year ago

I gave you at least 3 things to check and you just say "is on theft mode", what does that mean?

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Chevy Mechanic: Mike S., Chevy Mechanic replied 1 year ago

Does all of this occur or do any of those check engine or security lights stay on or flash, does the fuel pump run and does the starter crank the engine over fast enough to start?

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Chevy Mechanic: Mike S., Chevy Mechanic replied 1 year ago

I assume you are saying the security or theft light is on, does it flash and does the fuel pump run and does the starter crank the engine over fast enough to start?

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Chevy Mechanic: Mike S., Chevy Mechanic replied 1 year ago

If you need a few minutes to go back outside and check, that is ok.

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Customer reply replied 1 year ago
We changing the radio and it went into theft mode it font want to do nothing not even crank
Customer reply replied 1 year ago
No communication to bcm the truck don't start at all yes fuel pump has power something happen when we try to connect the mic wire to the new radio
Chevy Mechanic: Mike S., Chevy Mechanic replied 1 year ago

Ok, first of all you should have had the battery disconnected before replacing the radio, nonetheless, give me a second to get the wiring diagram and find out what to start testing.

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Chevy Mechanic: Mike S., Chevy Mechanic replied 1 year ago

Which engine came in this?

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Customer reply replied 1 year ago
We did had battery disconnect
Chevy Mechanic: Mike S., Chevy Mechanic replied 1 year ago

ok, Which engine came in this?

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Customer reply replied 1 year ago
6.0
Chevy Mechanic: Mike S., Chevy Mechanic replied 1 year ago

Almost there, now is it 4wd or rwd and auto or manual transmission?

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Customer reply replied 1 year ago
No 4x4 auto gas
Chevy Mechanic: Mike S., Chevy Mechanic replied 1 year ago

Ok, when you turn the key to start, can you hear the starter relay in the underhood fuse block click? To be sure, remove that fuse box cover put your fingertips on that starter relay and have someone else turn the key to start and let me know if it clicks or not.

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Customer reply replied 1 year ago
it doed
Chevy Mechanic: Mike S., Chevy Mechanic replied 1 year ago

Ok, great, now using a voltmeter or 12 volt test light, let me know if the strtr fuse #62 has voltage to both sides of it when the key is on start.

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Customer reply replied 1 year ago
it does
Chevy Mechanic: Mike S., Chevy Mechanic replied 1 year ago

Ok, how much voltage or did you use a test light?

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Chevy Mechanic: Mike S., Chevy Mechanic replied 1 year ago

That fuse feeds power to the starter relay, so if the battery is fully charged and the starter wires are tight and there is 12 volts down at the purple wire on the starter solenoid, then either the starter is bad, or it's not grounding back to the battery.

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Customer reply replied 1 year ago
I try it again tomorrow to send some more info I have to go for now
Chevy Mechanic: Mike S., Chevy Mechanic replied 1 year ago

I am done, I gave my answer. I asked you how much voltage and you quit?

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Customer reply replied 1 year ago
i use a test light we already check everthing you say from the begging i had to got do my job is not that quit on you i want my truck fix you think i pay for nothing just play around no sir am not ill contact you again
Chevy Mechanic: Mike S., Chevy Mechanic replied 1 year ago

Make sure you check the grounds, too if the starter wires/cables are tight. Actually you should try to jump 12 volts right to the starter solenoid terminal.

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Mike S.
Mike S.
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Category: Chevy
Satisfied Customers: 7,772
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