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Dan, ASE Certified Technician
Category: Chevy
Satisfied Customers: 1693
Experience:  Auto Technician
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My 2010 Equinox rear hatch won't open. We checked the fuses

Customer Question

My 2010 Equinox rear hatch won't open. We checked the fuses and they are ok
JA: Have you located the fuse box? Have you checked the circuit?
Customer: We checked the fuse box. Where is the circuit
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: We were if it wasn't too complicated
JA: Anything else you think the mechanic should know?
Customer: And just the fuse. My husband was able to get it open with the little access panel. But we aren't sure what to do next
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Chevy Mechanic about your situation and then connect you two.
Submitted: 1 year ago.
Category: Chevy
Expert:  Dan replied 1 year ago.

Sounds like you have a stuck lock solenoid in the hatch. Check if the lock is working in the gate when locking and unlocking the vehicle. Since the gate is open you can fully remove the trim, use a test light or volt meter to check voltage at the lock solenoid connector while pressing the latch. If you have power, replace the solenoid.

If you need more help, use the reply tab to continue our conversation. If no further assistance is needed, please rate at the top of the screen. We can continue to work on your question, rating does not close out your question. Remember, in some cases it can be difficult to completely diagnose or help repair your vehicle without being there, but I try to give you the best possible answer with the information that I have. Thanks Dan

Expert:  Dan replied 1 year ago.

Hello again Dan here,

I am contacting you because the post has not been closed or rated. We have 7 days to get a post rated before it times out. When a post times out, that means it’s no longer on my active list (if you reply I never know it.) You have already paid the fees to get this question answered, but it appears you’re not pleased, or need more help.

Let me help some more. Is there anything else you feel I could offer so you would be pleased with my help. Please use the 5 star rating system at the top of the screen, it would be appreciated. If you feel the need to rate less than 3 stars, please let me know why and what I can do to help you more. I do not get compensated for my time unless you rate me.

Thanks Dan