Chevrolet Repair Questions? Ask a Chevy Mechanic for Answers ASAP
Hi my name is ***** ***** I will be happy to assist with this today.In some cases I may need more info to assist better.I apologize for any delay.
If they did not contact the ESC department at GM to order in a replacement radio that the issue has been repaired in already and just installed a radio most likely the replacement radio has the same issue.They need to contact the ESC (a GM dealer has to do this) to obtain a radio that has already been corrected internally for this noise issue here.Once this has been done it needs programmed correctly and while being programmed they need to set the volume and chime levels properly,this was not done properly and this is why you have volume and chime issues.This also have to be done by a GM dealer.
I would ask the selling dealer/facility to pay for this here since the repairs are covered for free and since they only installed a new or remanufactured replacement that hasnt had these issues resolved here.They do need to order the radio by contacting the ESC department to get the correct already repaired radio that does not have these issues here.
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I apologize for the delay.
Unfortunately some times GM doesnt release all of the info on an issue to the technicians or the dealers just tells them how to repair it.So the special order units here are specially repaired some how but we have no info on what they have done to correct this here.
The only two options I see here is to have a specially repaired unit installed order through a GM dealer with them contacting ESC for it or to have an after market audio install facility install an after market unit instead.Either option is o.k. and it may be cheaper for the after market install as long as it is done correctly.
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