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I have a 2015 Silverado 1500 with a 3.5" instrument display

Customer Question
Customer: Hi, my name is...
Customer: Hi, my name is Piper. I have a 2015 Silverado 1500 with a 3.5" instrument display that shows which gear the truck is in. I just had an aftermarket radio installed and now the gear selection is no longer visible.
JA: Thanks. Can you give me any more details about your issue?
Customer: The gear shifting works fine, I just can't see what gear I'm in. Did my radio installer disconnect a wire by mistake?
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Chevy Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes.
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.Category: Chevy
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Answered in 1 hour by:
1/10/2016
Chevy Mechanic: Tool Hut, ASE Certified Technician replied 1 year ago
Tool Hut
Tool Hut, ASE Certified Technician
Category: Chevy
Satisfied Customers: 551
Experience: Owner of a mobile diagnostics company assisting auto technicians with difficult vehicles
Verified

Hi, My Name is ***** ***** for posting your question to just answer. I am a independent contractor for just answer, and ASE Certified Master Auto Technician with 20 years experience. I am confident we can resolve your problem together.Please remember I don't know your skill level. I can't see, smell, hear, or touch the vehicle. It may take a few back and forth replies to get to a satisfactory resolution.There will probably be some equipment needed for a proper diagnosis. If you are not comfortable with this or do not have any test equipment please let me know ASAP. I also try to give all of the information you may need expecting a positive rating. I am not compensated for my time until you leave a positive rating.

This is definitely a radio installer fault. It is likely that if you were to have your vehicle scanned it would not scan. The radio is a communication gateway on these vehicles. They have to place an adapter to maintain communication.

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Chevy Mechanic: Tool Hut, ASE Certified Technician replied 1 year ago

You want a excellent 5 star answer & I would like to be rated the same for providing it. A rating is required from you rating me. I am not an employee of this website. I do not have control over the fees, or the time it took to get a response. If you rate negative, or not at all. You still pay. I get nothing. I want you pleased with me and my efforts, so let me know if your experience here has come up short.

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Tool Hut
Tool Hut
Tool Hut, ASE Certified Technician
Category: Chevy
Satisfied Customers: 551
551 Satisfied Customers
Experience: Owner of a mobile diagnostics company assisting auto technicians with difficult vehicles

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