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GMTechBernard, Shop Foreman - GM World Class Tech
Category: Chevy
Satisfied Customers: 2158
Experience:  GM
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2002 chevy blazer, the rear hatch will not open. you can hear

Customer Question

2002 chevy blazer, the rear hatch will not open. you can hear the actuator when the button is pressed. How can I open up the hatch so I can take off the panel and see whats broken.....
Submitted: 9 years ago.
Category: Chevy
Expert:  GMTechBernard replied 9 years ago.

Unfortunately, if the actuator arm is broken, there is NO WAY to pop the glass open without removing the rear trim panel. And since you have to remove the trim panel without being able to open it, its very difficult and damage may result.

See, GM had the fore-thought to have a "plan B" should the solenoid fail. However, what they didn't realize, is that most "failures" were the result of broken actuator arms, and therefore the manual override is useless.

Here is the service procedure to remove the panel, however, you'll just have to skip step #1 and fight with it.

  • Open the endgate.
  • Remove the screws that retain the inside handle to the endgate.
  • Remove the endgate inside handle from the endgate.

  • graphic
  • Remove the screw that retains the endgate trim panel to the endgate window latch support.
  • Remove the screws that retain the endgate trim panel to the endgate.
  • Remove the endgate trim panel from the endgate:
    6.1. Release the retaining clips from the upper edge and the sides of the trim panel.
    6.2. Lift the panel up in order to release the tabs along the bottom edge.

    • Good luck, and let me know if you need further assistance!

    Customer: replied 9 years ago.
    would it be easier to cut open a hole near the actuator (ugh!!!) and pop the window that way?
    Expert:  GMTechBernard replied 9 years ago.

    If the panel is carpeted (most are) you can peel the carpet back, cut a hole large enough to get in there. you will be able to see where the arm is broken and release it by hand.

    Once you get it open and panel removed, you can flip the panel over, use adhesive (hot glue, epoxy, etc...) and some plastic from the craft store to re-install the cutout area. Once back together, use some spray adhesive to re-glue the carpet to the panel.


    I have not done it that way, so I can't say if it would be easier. Alot of times if your careful, you can get the panels to flex enough to get it off, but I figured I would throw that out there since you asked.


    Let me know if you need additional help!

    GMTechBernard and 3 other Chevy Specialists are ready to help you
    Customer: replied 9 years ago.

    thanks for the advise.....Being that there are screws involved peeling back probably would be the best way. I would be afraid that i would break the glass or do damage to the plastic. I cant believe that GM did not leave some type of access hole incase this happened.... oh well


    thanks again

    cesare manasia

    Expert:  GMTechBernard replied 9 years ago.
    There is a tiny access hole, but its to push on the actuator. GM figured if something would go wrong, it would be the actuator. However, its the actuator arm thats been failing, which is why you hear it, but nothing happens!