Cellphone repair questions? Ask a cellphone technician ASAP
Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
1. Check that the Wi-fi network you are trying to connect to is on 2.4Ghz – Ring only works with 2.4Ghz, unless you have the Ring Pro.
2. Press the orange button on the reverse of Ring for 30 seconds – this is a factory reset and broke the loop of ‘unable to join’ and allows you to start the process again form scratch.3. Check your Wi-Fi is on channel 1 – 11 as Ring does not support 12 or 13. This is not mentioned anywhere in their literature however we found it hidden away on their website.
4. If your Wi-Fi is on channel 11 or 12 change it to a channel 1 – 11. You will need to connect to your hub/routers admin page to change the channel – don’t worry it’s very easy to do and will not ‘break’ anything.
Thanks for the opportunity to assist you today! Your satisfaction is my priority; I hope I have earned 5 stars!
Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)
If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.