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Pete, Electronic Engineer
Category: Cell Phones
Satisfied Customers: 21413
Experience:  Over 16 years of experience installing and repairing electronics.
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I have a pixel 2 it will not turn on it seems to be stuck in

Customer Question

Hi I have a pixel 2 it will not turn on it seems to be stuck in the loading screen theres the G in the middle and a faint grey bar that appears to be loading it has been this way for 3 hours
JA: When did you last charge your phone?
Customer: this morning I think It had around 30% left
JA: Have you tried a force reboot (pressing and holding the Power button)?
Customer: yes it reboots and resumes the same screen
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Cell Phones
Expert:  Pete replied 4 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 4 months ago.

Press and hold the power button for 1 full minute.

If that doesn't work, the phone will need to be reset:

  1. Press and hold the power button to turn the phone off.
  2. Next, press and hold the Volume Down button for about 2-3 seconds.
  3. While still holding this key press the Power key for about 3 seconds and release all buttons.
  4. Afterwards choose Recovery option by using to navigate Volume buttons, and to confirm Power key.


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