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I have a pixel 2 it will not turn on it seems to be stuck in…

Customer Question
Hi I have a...

Hi I have a pixel 2 it will not turn on it seems to be stuck in the loading screen theres the G in the middle and a faint grey bar that appears to be loading it has been this way for 3 hours

Technician's Assistant: When did you last charge your phone?

This morning I think It had around 30% left

Technician's Assistant: Have you tried a force reboot (pressing and holding the Power button)?

Yes it reboots and resumes the same screen

Submitted: 11 days ago.Category: Cell Phones
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Answered in 4 hours by:
7/11/2018
Cell Phone Technician: Pete, Electronic Engineer replied 11 days ago
Pete
Pete, Electronic Engineer
Category: Cell Phones
Satisfied Customers: 20,374
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Cell Phone Technician: Pete, Electronic Engineer replied 11 days ago

Press and hold the power button for 1 full minute.

If that doesn't work, the phone will need to be reset:

  1. Press and hold the power button to turn the phone off.
  2. Next, press and hold the Volume Down button for about 2-3 seconds.
  3. While still holding this key press the Power key for about 3 seconds and release all buttons.
  4. Afterwards choose Recovery option by using to navigate Volume buttons, and to confirm Power key.

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If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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