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I did factory hard reset to get rid of ransomware and now…

Customer Question
I did factory hard...

I did factory hard reset to get rid of ransomware and now google puts me in a loop .(Samsung 7 cell phone)

Technician's Assistant: How long has this been going on with your 7? What have you tried so far?

For about 5 days i went to at&t store spent two sessions 3hours each then went to Samsung support center at best buy that gave a phone no for google support(###) ###-####but voice was so weak on phone that I could no t hear them.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Yes I am 81 years old and thinking of getting rid of my cell phone.

Submitted: 2 months ago.Category: Cell Phones
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Answered in 2 hours by:
5/27/2018
Cell Phone Technician: Harry, Cell Phone Salesperson replied 2 months ago
Harry
Harry, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 2,841
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
problem still exists.
Customer reply replied 2 months ago
Harry google at&t Samsung support center can't fix this phone and you want charge 20 dallars to not fix this phone?
Cell Phone Technician: Harry, Cell Phone Salesperson replied 2 months ago

Are you unable to use your Google account?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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