Cell Phones

Cellphone repair questions? Ask a cellphone technician ASAP

Ask an Expert,
Get an Answer ASAP!

I forgot my password and got locked out of my phone. Metro…

Customer Question
I forgot my password...

I forgot my password ***** got locked out of my phone. Metro PCS transfered my info to a new phone. I gave my old phone to a relative. I deleted***@******.***. I put her info into my old cell phone. Now my new cell phone will not let me do anything because I can't sign into this gmail account. I have tried to delete this account, but can't. I want to use***@******.***.

Technician's Assistant: When were you last able to use your phone?

Can you help?

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Factory reset was done on my old phone. Do I need to do this to the new phone too?

Submitted: 4 months ago.Category: Cell Phones
Show More
Show Less
Ask Your Own Cell Phones Question
Customer reply replied 4 months ago
I don't understand the fee associated with this? What is the $5 for? What is the $42 for?
Answered in 3 hours by:
4/5/2018
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago
Harry
Harry, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 2,828
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Cell Phones Question
Customer reply replied 4 months ago
No.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a cell phone technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Eric Your Own Question
Eric
Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1,281
1,281 Satisfied Customers
Experience: 3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Eric

Eric

Android Expert

1,281 satisfied customers

3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Richard S.

Richard S.

Accounts and Device Specialist

2,077 satisfied customers

5 years working with major US carriers in billing, contracts, devices and network

Daniel P.

Daniel P.

Wireless Consultant

1,915 satisfied customers

Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!

Mike

Mike

Cell Phone Technician

724 satisfied customers

6+ Years Repair / Support / Troubleshooting / and Programming Experience

Kriptokrit

Kriptokrit

Cell Phone Tech.

582 satisfied customers

Over 6 years of experience in Electronics support service

Mr. Clark

Mr. Clark

Cell Phone Engineer

509 satisfied customers

Cell Phone Repair Business Owner & CIS Degree

Andy

Andy

Electronics & Computer Consultant

310 satisfied customers

11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support

< Previous | Next >

Related Cell Phones Questions
My challenged daughter set up a gmail account but has
My challenged daughter set up a gmail account but has forgotten her password. I want to delete this completely as she sent all her contacts to my email address. Her email account is***@******.***. But… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am .i lost my pass word cell phone. i would like to
hi,i am rich .i lost my pass word for my cell phone. i would like to recover it with erasing my pictures and contacts.… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I locked myself out of my Samsung 4G phone, I forgot to
I locked myself out of my Samsung 4G phone, I forgot to write the 4 digit pin down, can you help?… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I forgot my pass code om my samsung sch-r680. Is there a way
I forgot my pass code om my samsung sch-r680. Is there a way to reset it without deleting my data?… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I set up my Gmail on my Jitterbug2 cell phone. Now...I want
I set up my Gmail on my Jitterbug2 cell phone. Now...I want to delete the GMail from the phone. I no longer want to send or receive emails through Gmail. How do I accomplish this? Senior Citizen… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My boyfriend has all my phone info therefore i cannot get him
My boyfriend has all my phone info therefore i cannot get him off my phone! Any suggestions? I cant afford new phones all the time! You cant email me back.he got my password XXXXX i cant change it cuz… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
i need my moble phone uesrname and password XXXXX unlockm my
i need my moble phone uesrname and password XXXXX unlock my cell phone please help my moble phone number is(NNN) NNN-NNNNits for my gmail account… read more
Kriptokrit
Kriptokrit
Cell Phone Tech.
582 satisfied customers
My Mom (she is 78 years old) has a new phone, an LG model.
My Mom (she is 78 years old) has a new phone, an LG model. She is unable to get her voice mail as she is not sure what her new password/number is. Cell number is XXXXX Or how can she get that info? He… read more
Kriptokrit
Kriptokrit
Cell Phone Tech.
582 satisfied customers
Forgotten voicemail password on my Samsung Metro PCS.
What to do if I have forgotten the voicemail password ***** my Samsung Metro PCS phone? Is there a default password?… read more
Kriptokrit
Kriptokrit
Cell Phone Tech.
582 satisfied customers
my daughter has locked out her phone and needs her gmail account
my daughter has locked out her phone and needs her gmail account and password XXXXX the phone to unlock it, but cant remember it… read more
Charles
Charles
Owner
FCC Communication License
738 satisfied customers
I forgot my pattern lock code for my Samsung GalaxyS2, how
I forgot my pattern lock code for my Samsung GalaxyS2, how do I unlock the phone by myself.… read more
Kriptokrit
Kriptokrit
Cell Phone Tech.
582 satisfied customers
my telephone is locked and i cannot get it activated because i forgot my password. can yo
my telephone is locked and i cannot get it activated because i forgot my password. can you help?… read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
My wife and I have Mot. Droids (purchased last May 2010.) Today
My wife and I have Mot. Droids (purchased last May 2010.) Today her phone quit taking calls (no ring, vibrate, or any form of call indication). All calls are routed to her voice mail. This happens whe… read more
Cellphoneguru
Cellphoneguru
Technical Support Technician
Bachelor\u0027s Degree
92 satisfied customers
i got locked out of my smart phone. it is requiring my username
i got locked out of my smart phone. it is requiring my username and password XXXXX gmail to unlock it. I'm going CRAZY!!!!!! Please help! My computer stopped working while I was in your waiting room, … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
my wife has a telstra htc desire mobile and she has fogotten
my wife has a telstra htc desire mobile and she has fogotten the sercurity code pattern to unlock it also it wants her google acc name but it won't let her unlock with this as it says it does not reco… read more
Cellphoneguru
Cellphoneguru
Technical Support Technician
Bachelor\u0027s Degree
92 satisfied customers
If I delete one of my google e-mail accounts do I loose just
If I delete one of my google e-mail accounts do I loose just the downloads to that account or does my phone delete everything and revert to factory status?… read more
Cellphoneguru
Cellphoneguru
Technical Support Technician
Bachelor\u0027s Degree
92 satisfied customers
how would i remove the security password on the home screen
how would i remove the security password XXXXX the home screen for the first generation of the motorola droid… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
When my wife goes to up date her apps. it has an old e-mail
When my wife goes to up date her apps. it has an old e-mail address and the password XXXXX uses now dosent work. It does to get into ITunes account info but not to update her apps. Got anything?… read more
Mike
Mike
Cell Phone Technician
Working on MBA
724 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x