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I’m trying to get help for my girlfriend who needs

Customer Question
I’m trying to get...

I’m trying to get help for my girlfriend who needs desperately needs to retrieve messages from a tracfone. The phone was reset and critical message deleted in the process. What can she do to recover them?

Technician's Assistant: What TracFone model do you have? And the Operating System (OS)?

A flip ZTE from tracfone.

Technician's Assistant: How long has this been going on with your TracFone phone? What have you tried so far?

Tried calling customer service

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

And the messages were within 3 weeks

Submitted: 4 months ago.Category: Cell Phones
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Customer reply replied 4 months ago
Any luck?
Answered in 3 hours by:
4/3/2018
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago
Harry
Harry, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 2,828
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
I do. This is a very important matter to me.
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

Unfortunately, it is not possible.

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Customer reply replied 4 months ago
The previous rep could’ve told me that before having me sign up with a membership just for you to tell me that.
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

The previous representative was our robot assistant-- Unfortunately, I am only allowed to answer questions accurately even if they are a bad news situation.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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