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I need password for my email but I don't recall ever setting…

Customer Question
I need password *****...

I need password ***** my email but I don't recall ever setting up password

Technician's Assistant: When were you last able to use your phone?

A few days ago

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Ok - so I need to go back to BestBuy and see the rep at the Samsung counter?

Submitted: 3 months ago.Category: Cell Phones
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Answered in 5 minutes by:
4/2/2018
Cell Phone Technician: Richard, Technician replied 3 months ago
Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 47,230
Experience: Cell / Smart phone problem solver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What is the part of your email address after the @ symbol?

Please let me know

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Customer reply replied 3 months ago
aol.com
Cell Phone Technician: Richard, Technician replied 3 months ago

Thanks

you requested a phone call, but this is best resolved if I connect to your computer and solve it that way instead.

Can I connect to your computer to do this please? I will do it at the same cost as the call.

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Customer reply replied 3 months ago
I'm reluctant to do that since I'm at my work computer now
Cell Phone Technician: Richard, Technician replied 3 months ago

It is needed to reset it and you can see and control everything I do

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