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My cellphone is not working right. I add minutes today but…

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My cellphone is not...

My cellphone is not working right. I add minutes today but win I turn it on its saying. That it has. Ben reset and i don't have my pass word no more can you get. The pass word for me

Technician's Assistant: When were you last able to use your phone?

A month

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No can you do it for me

Submitted: 3 months ago.Category: Cell Phones
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Answered in 10 hours by:
4/1/2018
Cell Phone Technician: Harry, Cell Phone Salesperson replied 3 months ago
Harry
Harry, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 2,605
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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