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I bought a jetterbug smart phone I lost the password to

Customer Question
I bought a jetterbug...

I bought a jetterbug smart phone I lost the password ***** goggle on the the phone. The google address is ( 1desertgary) can you help

Technician's Assistant: When were you last able to use your phone?

Daybefore yesterday

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

The factory as already lost6 evey thing and the phone will not work untill I put goggle account ihad before exactley

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Not really

Submitted: 3 months ago.Category: Cell Phones
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Answered in 1 hour by:
3/31/2018
Cell Phone Technician: Pete, Electronic Engineer replied 3 months ago
Pete
Pete, Electronic Engineer
Category: Cell Phones
Satisfied Customers: 20,342
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Cell Phone Technician: Pete, Electronic Engineer replied 3 months ago

You will need to reset your Google password *****

https://accounts.google.com/signin/recovery

--------------------

Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

--------------------

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Customer reply replied 3 months ago
Thanks but they are sending me a new phone
Cell Phone Technician: Pete, Electronic Engineer replied 3 months ago

Glad to hear you are getting a new phone!

Will you be using a new Google account also, or will you be using your existing Google account?

Reply back and let me know if I can be of any further assistance.

Best,
Pete.

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