Cell Phones

Cellphone repair questions? Ask a cellphone technician ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Can't unlock my phone with the finger print and don't

Can't unlock my phone...

Can't unlock my phone with the finger print and don't remember a passcode

Technician's Assistant: When were you last able to use your phone?

Just got it today

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Don't know hpw to do it

Show More
Show Less
Ask Your Own Cell Phones Question
Answered in 8 minutes by:
3/31/2018
John T. F.
John T. F., Apple Consultant
Category: Cell Phones
Satisfied Customers: 3,636
Experience: 20+Yrs in the computer/electronics service industry
Verified

Hello! I will work to provide accurate advice. Give me a minute to read your submission.

If Secure Remote Assistance is offered, please ignore it.

Ask Your Own Cell Phones Question

What is the make and model of your phone please?

Ask Your Own Cell Phones Question
Customer reply replied 3 months ago
iphone 7

Thanks!

The following procedure is a special device firmware update mode. It will erase your Apple device, remove the passcode, and then re-sync user data once it is done (provided you have a backup of some kind).

1) Make sure you have downloaded and installed the latest version of iTunes on your computer before attempting this:

http://www.apple.com/itunes/download/

(Mac users can run System Preferences > “App Store” ( or Software Update for older OS X releases) > "Check now" to get the latest version for their system in most cases.)

2) Open iTunes on your computer and connect the Apple device directly to it (using the charging cable that came with it from Apple)

3) Turn off the Apple device (press the sleep/wake button on the top until you see the red slider and slide the red slider across to the right OR until the device completely shuts off).

4) Hold down the sleep/wake button (on the top) AND the volume down button (on the left) for 10 seconds

5) Release the sleep/wake button but CONTINUE to hold the volume down button, until...

6) iTunes should alert you it’s detected a device in recovery mode, click OK and continue along for the restore.

Note: it may ask whether you wish to restore a backup from iTunes or from iCloud. You should use which ever has the latest backup of your personal data.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

Ask Your Own Cell Phones Question
Customer reply replied 3 months ago
I paid the $5.00 for this answer and want to cancel the acount. Do not continue with the monthly charge. My bank has been notified not to accept any more Charges From You. Thank You
Hi, I don't think you've rated yet to close the question. However, I am not an employee of JustAnswer and do not have access to your account details to handle financial requests of this nature.You can access contact customer service directly via***@******.*** with any financial concerns.Thanks,
John
John T. F.
John T. F., Apple Consultant
Category: Cell Phones
Satisfied Customers: 3,636
Experience: 20+Yrs in the computer/electronics service industry
Verified
John T. F. and 87 other Cell Phones Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a cell phone technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Apple Consultant
Category: Cell Phones
Satisfied Customers: 3,636
3,636 Satisfied Customers
Experience: 20+Yrs in the computer/electronics service industry

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Eric

Eric

Android Expert

1,281 satisfied customers

3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Richard S.

Richard S.

Accounts and Device Specialist

2,077 satisfied customers

5 years working with major US carriers in billing, contracts, devices and network

Daniel P.

Daniel P.

Wireless Consultant

1,915 satisfied customers

Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!

Mike

Mike

Cell Phone Technician

724 satisfied customers

6+ Years Repair / Support / Troubleshooting / and Programming Experience

Kriptokrit

Kriptokrit

Cell Phone Tech.

582 satisfied customers

Over 6 years of experience in Electronics support service

Mr. Clark

Mr. Clark

Cell Phone Engineer

509 satisfied customers

Cell Phone Repair Business Owner & CIS Degree

Andy

Andy

Electronics & Computer Consultant

310 satisfied customers

11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support

< Previous | Next >

Related Cell Phones Questions
I forgot my lock screen passcode and my Google password. I
I forgot my lock screen passcode and my Google password. I don't know what to do. I don't want to lose my data I have a Kyocera Hydro Reach through Boost Mobile … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I am blocked out of my Iphone6 plus phone, 512-738-0401, my
I am blocked out of my Iphone6 plus phone,(###) ###-#### my password ***** ***** working. I changed it, but do not remember the change correctly. I do remember my previous password. plus I have set up… read more
Harry
Harry
2,048 satisfied customers
I can't remember my draw pattern to unlock my phone.
I can't remember my draw pattern to unlock my phone … read more
Harry
Harry
2,048 satisfied customers
Cannot remember passcode. phone disabled. Almost 2 years. it
almost 2 years. it would not accept my thumb print. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
It's stuck on voice over, It's iphone7plus just got it.
It's stuck on voice over JA: What's the make/model of your device? How old is it? Customer: It's iphone7plus just got it . JA: How long has this been going on? What troubleshooting have you tried? Cus… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
How do I get the voice assistance turned off on my phone? I
How do I get the voice assistance turned off on my phone? I have a Samsung7 … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I ahve an I phone 6s with your plan..As I was putting on a
I ahve an I phone 6s with your plan..As I was putting on a new screen I failed to power off the phone and as I rubbed the new screen down...I created a never ending voice of Siri who moves automatical… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a verizon 6 i phone. Today it went to where I had to
I have a verizon 6 i phone. Today it went to where I had to activate my phone in order to use it. I put in my Icloud id and password. It finally took it but now when I swipe the phone to turn it on it… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My pass code on my galaxy note 4 will not work and i cant
My pass code on my galaxy note 4 will not work and i cant see the finger print scan? Help?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Zoomed out to make text words larger.zoomed out to far can
zoomed out to make text words larger.zoomed out to far can not get back to screen to make it smaller.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Having problem unlocking my phone wont unlock how do I do it
having problem unlocking my phone wont unlock how do I do it tried iTunes and phone wont open… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
mY I-6 CELL PHONE REQUIRES A PASSCODE A FINGER PRINT ), WHICH
mY I-6 CELL PHONE REQUIRES A PASSCODE A FINGER PRINT ), WHICH SOESNT WORK NOW. hOW DO i ELLIMINATE THE NEED FOR THE ASSCODE?… read more
Steve
Steve
Chief Engineer
9 satisfied customers
I CANT UNLOCK MY SCREEN BECAUSE I CANT PUNCH IN MY CODE.THE
I CANT UNLOCK MY SCREEN BECAUSE I CANT PUNCH IN MY CODE.THE NUMBER DISPLAY IS SO BIG THAT THE SCREEN CAN ONLY DISPLAY NUMBERS 2 5 AND 8. IVE TRIED REBOOTING BY HOLDING ON/OFF BUTTON AND HOME BUTTON AT… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I put a passcode on my screen to lock it now I dont remember
I put a passcode on my screen to lock it now I don't remember it is there anyway to bypass and unlock my phone… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
i have a nokia phone not sure what type but it is 2 years old.
i have a nokia phone not sure what type but it is 2 years old. my son sent me a photo and i saved it into my photos and i want to print it but when i plugged it into my laptop it didnt come up as a pi… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I just got my iphone and it is asking me for a passcode. I
I just got my iphone and it is asking me for a passcode. I must have set one last night when I was setting up my Bluetooth anyway I can't remember the four digit number how do I reset it?… read more
Vinod Menon
Vinod Menon
Master\u0027s Degree
1,709 satisfied customers
I locked my phone by accident and cant remember the numbers
I locked my phone by accident and cant remember the numbers I put in. I've got the book but it doesn't tell me how to do unlock it other than my password XXXXX obviously I didn't realize what I was do… read more
Jesse
Jesse
Apple Consultant
Some College
111 satisfied customers
JUST GOT MYIPHONE 3G. 1 WEEK AFTER I HAD IT IT DEVELOPED A
JUST GOT MYIPHONE 3G. 1 WEEK AFTER I HAD IT IT DEVELOPED A WHITE FACE WITH A LINE DOWN IT. APPLE REPLACED THE FACE AND ABOUT 2 HRS LATER THE PHONE WILL NOT UNLOCK OR TURN OFF! also Andy, my bluetooth … read more
Andy
Andy
Electronics & Computer Consultant
MS Electrical Engineering
310 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x