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We set up the cell phone for my niece and we can not get…

Customer Question
We set up the...

We set up the cell phone for my niece and we can not get back into it because it tells us the email address and password ***** incorrect....what can I do to reset a have a new email and password

Technician's Assistant: When were you last able to use your phone?

About 1 month ago

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Not that I am aware of...how can I do that

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

I don't think so

Submitted: 3 months ago.Category: Cell Phones
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Customer reply replied 3 months ago
how long does it take for you to answer
Answered in 4 hours by:
3/31/2018
Cell Phone Technician: Harry, Cell Phone Salesperson replied 3 months ago
Harry
Harry, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 2,614
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Eric, Android Expert
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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