Cell Phones

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Ha, i have tried several times to unlock my cell with my…

Customer Question
Ha, i have tried...

Ha, i have tried several times to unlock my cell with my thumb...new to me. Now, every time I touch it, it ads 30 minutes, without even letting me try my password. I NEED MY PHONE!!!!!!!!

Technician's Assistant: When were you last able to use your phone?

Maybe around 9:30am, California time.

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

So, how and who do I go to for that?

Technician's Assistant: The Cell Phone Technician will be able to walk you through that. Anything else you want the Phone Expert to know before I connect you?

Please connect me

Submitted: 3 months ago.Category: Cell Phones
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Answered in 3 minutes by:
3/29/2018
Cell Phone Technician: John T. F., Apple Consultant replied 3 months ago
John T. F.
John T. F., Apple Consultant
Category: Cell Phones
Satisfied Customers: 3,627
Experience: 20+Yrs in the computer/electronics service industry
Verified

Hello! I will work to provide accurate advice. Give me a minute to read your submission.

If Secure Remote Assistance is offered, please ignore it.

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Cell Phone Technician: John T. F., Apple Consultant replied 3 months ago

What is the make and model of your phone please?

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Customer reply replied 3 months ago
PLEASE, I WANT A REFUND...i DON'T LIKE THIS SERVICE, ESPECIALLY WHEN IT SAYS IT'S GOING TO TEXT ME SOMETHING ON A PHONE I JUST SAID I CANNOT UNLOCK,
Cell Phone Technician: John T. F., Apple Consultant replied 3 months ago

The service provides automatic notification to text, email, etc...

However, if you'd like to get back into your phone I'd be happy to assist.

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Customer reply replied 3 months ago
I'm back into my phone...it was easier to call the Verizon store. Please assist me in getting my refund, as was stated. Much appreciated
Cell Phone Technician: John T. F., Apple Consultant replied 3 months ago

I am not an employee of JustAnswer and do not have access to your account details to handle requests of this nature.

You can access http://ww2.justanswer.com/help for account help or contact customer service directly via***@******.*** with any financial concerns.

If you change your mind I am here to assist.

Thanks,

John

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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