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I have a Samsung note 5 and it is hung with an app that says…

Customer Question
I have a Samsung...

I have a Samsung note 5 and it is hung with an app that says Process system isn't responding. I can get it off and I can receive or send message or even call out for emergency which is what my phone is for. I need a real person to help me on the internet as my cell was is my only phone.

Technician's Assistant: When did you last charge your Samsung phone?

This afternoon. It is at 92 %

Technician's Assistant: Have you tried a force reboot (pressing and holding the Power button)?

Several times

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

No just how to get it working again. I'm to far from a store tonight and I have a disabled husband that can not be left alone to go to a store.

Submitted: 3 months ago.Category: Cell Phones
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Answered in 1 hour by:
3/29/2018
Cell Phone Technician: Harry, Cell Phone Salesperson replied 3 months ago
Harry
Harry, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 2,626
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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