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When i send an e-mail it goes to an outgoing area with an…

Customer Question
When i send an...

When i send an e-mail it goes to an outgoing area with an alert that user name or password ***** mini bob email is incorrect

Technician's Assistant: When were you last able to use your phone?

Well i have been ill with the flu for over a week---comcast arrived when i had the flu and the squirrels had eaten the wires to our comcast lin. During my flu i was so ill i did not use my phone which never leaves my side.

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No who and what is factory reset

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Yes----i have a strange name on my phone instead of mine

Submitted: 24 days ago.Category: Cell Phones
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Answered in 8 hours by:
3/29/2018
Cell Phone Technician: Richard, Technician replied 24 days ago
Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 44,593
Experience: Cell / Smart phone problem solver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me which email service you are using please?

Thank you

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Eric
Eric, Android Expert
Category: Cell Phones
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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