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Have an issue with my IPad. I am locked out. This week. My…

Customer Question
Have an issue with...

Have an issue with my IPad. I am locked out.

Technician's Assistant: When did you last change your password ***** Apple ID?

This week

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

NO. my husband keeps turning off the device when it says something he doesn't understand or like. The I pad had locked me out and won't do anything now. Can I still go to my Apple account and access this IPAD?

Submitted: 3 months ago.Category: Cell Phones
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Answered in 1 hour by:
3/29/2018
Cell Phone Technician: Karthik Nagarajan,
 replied 3 months ago
Karthik Nagarajan
Category: Cell Phones
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Customer reply replied 3 months ago
Ok
Cell Phone Technician: Karthik Nagarajan,
 replied 3 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me whether your iPad screen is asking for password ***** Passcode?

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Customer reply replied 3 months ago
Password
Cell Phone Technician: Karthik Nagarajan,
 replied 3 months ago

Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Cell Phone Technician: Karthik Nagarajan,
 replied 3 months ago

Can I have the trusted phone number which ends with ‎(•••) •••-••58?

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Customer reply replied 3 months ago
no more charges!
Cell Phone Technician: Karthik Nagarajan,
 replied 3 months ago

Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.

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Cell Phone Technician: Karthik Nagarajan,
 replied 3 months ago

A message with instructions has been sent to Grammy’s iPhone (iPhone 7 Plus). If your don’t have access to your iPhone please let me know.

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Customer reply replied 3 months ago
I reset my password ***** Now what should I do?
Cell Phone Technician: Karthik Nagarajan,
 replied 3 months ago

Thank you so much for updating the status and I am glad to hear that. If you have any other concern or else if you face any technical issue, I will be available to help you.

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Cell Phone Technician: Karthik Nagarajan,
 replied 3 months ago

If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to give me a 5-star rating. See you again soon!

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Customer reply replied 3 months ago
Let me see if I can get on the iPad now, ok?
Cell Phone Technician: Karthik Nagarajan,
 replied 3 months ago

Do you still need assistance with your issue? May I know whether your IPad is working now?

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Karthik Nagarajan
Karthik Nagarajan
Karthik Nagarajan
Category: Cell Phones
Satisfied Customers: 519
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Experience: Senior Engineer at CSS Corp Pvt Ltd

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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