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How do get back into my phone forgot password after i took…

Customer Question
How do get back...

How do get back into my phone forgot password ***** i took it to sprint to have master wipe out done

Technician's Assistant: Are you logged into your email account on any other devices?

No do not have password

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Submitted: 2 months ago.Category: Cell Phones
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Customer reply replied 2 months ago
i had a master wipe out done on my phone though sprint i dont remember the password ***** get back in
Answered in 4 hours by:
3/28/2018
Cell Phone Technician: Pete, Electronic Engineer replied 2 months ago
Pete
Pete, Electronic Engineer
Category: Cell Phones
Satisfied Customers: 20,165
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Customer reply replied 2 months ago
Can I just call to discuss the issues
Customer reply replied 2 months ago
Not for more Money I’ll just wait to time out so send me your message when you have something
Customer reply replied 2 months ago
It’s funny how you can respond so quickly yet if it’s going to be 24 hours go ahead take your 24 hours I would not recommend you to anyone if that’s what you do
Cell Phone Technician: Pete, Electronic Engineer replied 2 months ago

You can ignore any automated offers that may pop up - they are sent automatically by the site.

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Cell Phone Technician: Pete, Electronic Engineer replied 2 months ago

What is the make and model number of the phone?

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Customer reply replied 2 months ago
Galaxy Samsung 6s
Cell Phone Technician: Pete, Electronic Engineer replied 2 months ago

To get past the password ***** will have to do another reset:

  1. Press and hold the power button + volume up button + home key until the Samsung logo appears, then release only the power button.
  2. From the Android system recovery screen, select wipe data/factory reset.
  3. Select Yes -- delete all user data.
  4. Select reboot system now.

--------------------

Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

--------------------

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Customer reply replied 2 months ago
Back to where we were we are now looping It’s now asking for our Gmail account we know the Gmail account we just do not know the Gmail account password
Cell Phone Technician: Pete, Electronic Engineer replied 2 months ago

Ok, then you will need to recover the gmail account at:

https://accounts.google.com/signin/recovery

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Customer reply replied 2 months ago
They are asking security questions that have never been asked before. Like “how many passengers were on your last flight”. She has never even flown in a plane before.
Cell Phone Technician: Pete, Electronic Engineer replied 2 months ago

Some random questions will be mixed in among genuine questions.

For a question like that, you can answer 0.

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Customer reply replied 2 months ago
Now it is telling me I have to wait a few hours to try again. This is absurd. At this point, we just want to wipe the phone clean and create a new email account and put that on there. This is just getting ridiculous. I have paid for this phone for years and now cannot even use it.
Cell Phone Technician: Pete, Electronic Engineer replied 2 months ago

Google's account protection is very secure, they do not easily let someone wipe the phone and use a different account otherwise stolen phones could easily be used by someone else.

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Customer reply replied 2 months ago
what do I do. Because none of this is working.
Cell Phone Technician: Pete, Electronic Engineer replied 2 months ago

Did Google state how long you have to wait exactly?

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Customer reply replied 2 months ago
No. It just said a few hours. It has asked for an email that could be checked right now to verify the account. She does not have any passwords to any of her accounts. And it will not allow me to put in mine to get her account verified. It does not make sense to me.
Cell Phone Technician: Pete, Electronic Engineer replied 2 months ago

When asked for a email account that could be checked right now to verify the account and speed things up, she could create a brand new gmail account.

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Customer reply replied 2 months ago
It won’t even allow me to use mine. So how would it allow me to use a complete new one?
Cell Phone Technician: Pete, Electronic Engineer replied 2 months ago

Is your account already linked to a different gmail account perhaps?

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Customer reply replied 2 months ago
My email account? Or the owner of the phone? She has no idea what any of her accounts are.
Cell Phone Technician: Pete, Electronic Engineer replied 2 months ago

You said "it will not allow me to put in mine to get her account verified".

So can she create a brand new secondary gmail account to use for this?

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Customer reply replied 2 months ago
She is creating one now.
Cell Phone Technician: Pete, Electronic Engineer replied 2 months ago

Ok

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Cell Phone Technician: Pete, Electronic Engineer replied 2 months ago

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

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