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My Direct Express app does not work. I can input my id # but…

Customer Question
My Direct Express app...

My Direct Express app does not work. I can input my id # but it never connects. I contacted Direct Express they told me to uninstall and reinsstall app. I do not know how to do that.

Technician's Assistant: Which software or app can I help with?

Direct Express. I am to uninstall and reinstall and do not know how.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I can input my id number but it never connects

Submitted: 3 months ago.Category: Cell Phones
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Answered in 6 hours by:
3/28/2018
Cell Phone Technician: Harry, Cell Phone Salesperson replied 3 months ago
Harry
Harry, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 2,568
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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