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I need to change my phone number on my Google account

Customer Question
I need to change my phone number on my Google account
Submitted: 3 months ago.Category: Cell Phones
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Answered in 4 hours by:
3/26/2018
Cell Phone Technician: Richard, Technician replied 3 months ago
Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 47,180
Experience: Cell / Smart phone problem solver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Are you still able to sign into your Google Account?

Please let me know

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Customer reply replied 3 months ago
it won't let me because of my phone number
Cell Phone Technician: Richard, Technician replied 3 months ago

Is the issue you lost access to the phone number you used for the recovery of the account?

Please let me know

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Customer reply replied 3 months ago
no I just want my phone number changed so I can sign in
Cell Phone Technician: Richard, Technician replied 3 months ago

You cannot until you sign into the account

so you do not have access to the phone number anymore?

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Customer reply replied 3 months ago
no I have a different number and it sends the verification number to my old number which I don't have
Cell Phone Technician: Richard, Technician replied 3 months ago

Thanks

If you call that number, does anyone answer?

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Customer reply replied 3 months ago
no
Cell Phone Technician: Richard, Technician replied 3 months ago

ok, then your only option is to use this form now

https://support.google.com/accounts/contact/disabled2

Fill it in providing a email address where you can be contacted on and allow up to 72 hours for a response.

They will either reject it or not respond in which you will not be able to gain access, or they will ask for more proof of id in order to try to manually verify you.

If they do reject it or do not respond within the 72 hours then you will need to create a new account sorry.

It is critical you always keep your recovery information up to date to avoid such a situation as this

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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Richard
Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 47,180
47,180 Satisfied Customers
Experience: Cell / Smart phone problem solver for over 15 years

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