Cell Phones

Cellphone repair questions? Ask a cellphone technician ASAP

Ask an Expert,
Get an Answer ASAP!

My son has been given a Huawei y5 ii phone by his cousin but…

Customer Question
Hi, my son has...

Hi, my son has been given a Huawei y5 ii phone by his young cousin but the boy does not know anything about getting it restarted again as it requires the previous Google account used on it but his cousin says he doesn't have one please help. I tried using mine but it doesn't work

Technician's Assistant: Does your network appear in the Wi-Fi list on your phone?

Yes I have a WiFi connection at home

Technician's Assistant: Are other devices (computer, tablet, etc.) connecting to the router?

Yes my laptop is on

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No just to restart the phone for my son

Submitted: 3 months ago.Category: Cell Phones
Show More
Show Less
Ask Your Own Cell Phones Question
Answered in 1 hour by:
3/24/2018
Cell Phone Technician: Samuel White, Cell Phone Technician replied 3 months ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 510
Experience: Verizon Tech Manager multi-unit
Verified

The feature that is asking for the google account is an antitheft feature you have to get the old information in order to unlock the device.

Ask Your Own Cell Phones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a cell phone technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Eric Your Own Question
Eric
Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1,281
1,281 Satisfied Customers
Experience: 3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Eric

Eric

Android Expert

1,281 satisfied customers

3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Richard S.

Richard S.

Accounts and Device Specialist

2,077 satisfied customers

5 years working with major US carriers in billing, contracts, devices and network

Daniel P.

Daniel P.

Wireless Consultant

1,915 satisfied customers

Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!

Mike

Mike

Cell Phone Technician

724 satisfied customers

6+ Years Repair / Support / Troubleshooting / and Programming Experience

Kriptokrit

Kriptokrit

Cell Phone Tech.

582 satisfied customers

Over 6 years of experience in Electronics support service

Mr. Clark

Mr. Clark

Cell Phone Engineer

509 satisfied customers

Cell Phone Repair Business Owner & CIS Degree

Andy

Andy

Electronics & Computer Consultant

310 satisfied customers

11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support

< Previous | Next >

Related Cell Phones Questions
I have replaced my cell phone and would like to give it to
I have replaced my cell phone and would like to give it to my son to use as a calendar, etc. but no internet access or phone calls. Verizon has deactivated it but he can still get on the internet via … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
My son locked himself out of his cell phone. I had to reboot
Hello, my son locked himself out of his cell phone. I had to reboot the phone but, he doesn't know the password ***** his gmail account. I created him a new gmail account and password ***** it's still… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Im trying to set up my metro pcs account online and it wont
Im trying to set up my metro pcs account online and it wont let me i left my phone at my cousins house and he is out of town for a week and i want to check whos been trying to call me but it says i ne… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
My phone is acting up and I was wondering how I can access
My phone is acting up and I was wondering how I can access my account with you on my sons phone… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I have a huawei phone with a U8652 software running on it, i
I have a huawei phone with a U8652 software running on it, i dont think my phone is connected to the internet correctly… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My son's Straight Talk Moto E cell phone is messing
my son's Straight Talk Moto E cell phone is messing up...home screen is all messed up, can't text, call or anything...son is going to try resetting to factory settings...is there any way to save conta… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I recently made google my primary search engine, when I did
I recently made google my primary search engine, when I did this , I was connected to my cousins gmail account instead of mine. I can access my cousins private email address from my google homepage sn… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Hi, I have a few smartphones I no longer use, because I
Hi, I have a few smartphones I no longer use, because I have upgraded and transferred to another cell phone provider several months ago. They are just sitting in storage, where in fact I would like to… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I just bought an htc tablet on Craigs list and when I got
I just bought an htc tablet on Craig's list and when I got it and turned it on and there is a pattern lock and I can't use it.what do I need to do?where can I take it to have it unlocked or reset.it w… read more
Kriptokrit
Kriptokrit
Cell Phone Tech.
582 satisfied customers
my son has forgetten his patern to unlock phone.after a lot
my son has forgetten his patern to unlock phone.after a lot of attempts he has been asked to unlock it via his google account,thing is ,he cant remember his e-mail address or password XXXXX any other … read more
Kriptokrit
Kriptokrit
Cell Phone Tech.
582 satisfied customers
My daughter locked her huawei m920 with a pattern that he can
My daughter locked her huawei m920 with a pattern that he can no remember. How can I unlock we phone?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I got my son got a Motorola Droid about a year and a half ago.
I got my son got a Motorola Droid about a year and a half ago. He set up a google account to get started on the phone, never realizing that it was the key to everything he did on that phone. Therefore… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
2 Questions - My Samsung Captivate does not sync to my Google
2 Questions - My Samsung Captivate does not sync to my Google calendar on my laptop. Consequently, I am operating with 2 calendars which is not good. Also, the contacts do not sync - they sync from la… read more
Eric
Eric
Android Expert
1,281 satisfied customers
HiMy son has been playing with my phone and has had too many
Hi My son has been playing with my phone and has had too many pattern attempts to unlock it. The page now displayed is to sign in with my google account. Trouble is i dont know if i have a google acco… read more
Daniel P.
Daniel P.
Wireless Consultant
Currently a student
1,915 satisfied customers
My son locked his droid phone with a google account and now
My son locked his droid phone with a google account and now can't remember the password XXXXX log in and when we tried to get the account from google it said we didn't have enough information. He can'… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
My son has a verizon 8330 with the 4.5 operating system. He
My son has a verizon 8330 with the 4.5 operating system. He is about to move away and go to college and we would like to track the location of his phone. How can we do this? he already has the GPS sys… read more
Mike
Mike
Cell Phone Technician
Working on MBA
724 satisfied customers
My sons HTC G1 cell phone had a pattern access password. His
My sons HTC G1 cell phone had a pattern access password. His friend was attempting to figure out the pattern. He made too many attempts and now the phone requires a google user id and password XXXXX u… read more
Mike
Mike
Cell Phone Technician
Working on MBA
724 satisfied customers
my user name and password for google does not unlock my droid phone/to many unlock at
my user name and password XXXXX google does not unlock my droid phone/to many unlock attempts.… read more
JamieReeser
JamieReeser
Tier 3 Data Technician
Vocational, Technical or Trade Scho
39 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x