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My handset is not working even though The handset charger…

My handset is not...

My handset is not working even though The handset charger light indicates that the handset is charging.

Technician's Assistant: What's the brand/model of your phone system?

AT&t

Technician's Assistant: How long has this been going on with your phone system? What have you tried so far?

24 hours. I Unplugged and then replugged it

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

I'm an 87 years old widow and a technical dummy....my husband use to take care of these things

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Answered in 29 minutes by:
3/24/2018
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 510
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help you. Does your headset have any model number on it?

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Customer reply replied 3 months ago
advanced american telephone,4h20 on the base

Thank you. On the back of the handset do you see a back that you can open to remove the battery?

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Customer reply replied 3 months ago
no, that's ALL info on the base, the base plug has 3413
Customer reply replied 3 months ago
hand set battery #14650

There should be a spot on the back of the handset for the battery. We need to locate that so we can remove it for a moment. That way we can make sure the battery is connected, not damaged and does not need replacement.

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Customer reply replied 3 months ago
Took Handset apart and replugged battery....everything fine now....Thanks

I thought it may!!!!!

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Is there any other help you need? If not please rate so I can close this request! Thanks so much!

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Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 510
Experience: Verizon Tech Manager multi-unit
Verified
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Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 510
510 Satisfied Customers
Experience: Verizon Tech Manager multi-unit

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