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Well I got this att cell phone samsung s6 edge from a friend…

Customer Question
Well I got this...

Well I got this att cell phone samsung s6 edge from a friend and she doesn't know the codes or anything about the phone and I am trying to get it unlocked and put into my name and I locked the sim card and it is asking or a puk code I don't have an account with at&t

Technician's Assistant: When were you last able to use your phone?

When I put my samsung j7 sim card in it last night but I can't make calls because it is not turned on at this time. That is what I am trying to do.

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

It is was not my phone so what ever is in it I don't care about losing

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Not that I know of

Submitted: 3 months ago.Category: Cell Phones
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Customer reply replied 3 months ago
I can't even get the imsn??? number off the sim cad because it is locked.
Customer reply replied 3 months ago
have to go out for a few so I will be back in a while
Answered in 3 hours by:
3/23/2018
Cell Phone Technician: Harry, Cell Phone Salesperson replied 3 months ago
Harry
Harry, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
I still need to get the puk code for the phone
Cell Phone Technician: Harry, Cell Phone Salesperson replied 3 months ago

The PUK code needs to be supplied by your phone carrier or the carrier it is locked to

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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