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I live atin Annapolis,21401. We had a branch from a tree in…

Customer Question
Hi, I live at*****in...

Hi, I live at*****in Annapolis,21401. We had a branch from a tree in the back yard knock down wires coming from the telephone pole. BGE has already reattached their wire. I believe the other two are Verizon and Comcast. We use Fios and TV/Internet is working. We dont use our home phone. The line is currently on the ground and needs to be reattached, please advise

Technician's Assistant: Are you getting any error messages when you try to connect to Comcast?

We don't use Comcast, we have Verizon Fios. I think the previous occupants had Comcast.

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

Our tv and internet is working. I don't believe the wires got disconnected, they are just lying on the ground under a tree branch.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I think thats it.

Submitted: 3 months ago.Category: Cell Phones
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Answered in 2 hours by:
3/23/2018
Cell Phone Technician: Harry, Cell Phone Salesperson replied 3 months ago
Harry
Harry, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 2,483
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Customer reply replied 3 months ago
Mistake. I was calling Verizon.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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