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I'm unable to acess my outlook on my phone I need to change…

Customer Question
I'm unable to acess...

I'm unable to acess my outlook on my phone I need to change the e-mail account that was previously entered

Technician's Assistant: When could you last open your Outlook?

I just upgraded my phone yesterday and cant acess it now

Technician's Assistant: Did you recently update your software or Operating System (OS)?

No the Microsoft account that comes up is my late wifes business account and I don't know her e-mail password

Submitted: 3 months ago.Category: Cell Phones
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Answered in 2 hours by:
3/23/2018
Cell Phone Technician: Dustin, Technician replied 3 months ago
Dustin
Dustin, Technician
Category: Cell Phones
Satisfied Customers: 14,239
Experience: 5 years setting up CDMA and GSM networks, and repairing the devices that go along with those networks.
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Cell Phone Technician: Dustin, Technician replied 3 months ago

What was the full email address, of the email / outlook.com address that you want to access?

When was the last time you could login to your email account?

Also, do you normally login from a computer, or a phone, or a tablet? Please specify the type of device you normally use?

And just to be certain, is there any device or program that can still log into your email account currently?

I'll be waiting for your reply, thank you.

Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

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