Cell Phones

Cellphone repair questions? Ask a cellphone technician ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Suddenly, my email stopped working. It keeps on asking for…

Suddenly, my email...

Suddenly, my email stopped working. It keeps on asking for my email password. I forgot it.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Phone # is(###) ###-####

Show More
Show Less
Ask Your Own Cell Phones Question
Answered in 5 minutes by:
3/20/2018
Jason Jones
Jason Jones, Cell Phone Tech.
Category: Cell Phones
Satisfied Customers: 19,222
Experience: 10 years of professional experience.
Verified

Hello,

My name is***** will be the person helping you today.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

Ask Your Own Cell Phones Question
Customer reply replied 3 months ago
Att

May I remotely connect to your computer, so I can troubleshoot and fix this issue for you?

Ask Your Own Cell Phones Question
Customer reply replied 3 months ago
Don t have a computer

Oh, you are having this problem on a phone?

Ask Your Own Cell Phones Question

You may reset your Att.net email password ***** the following page: https://m.att.com/my/#/forgotLoginLanding?Flow_Indicator=FID

Did that help?

Ask Your Own Cell Phones Question
Customer reply replied 3 months ago
No

Why were you not able to reset the password?

Ask Your Own Cell Phones Question
Customer reply replied 3 months ago
I don't know but I sure could use a little help!

Thank you for responding. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

Ask Your Own Cell Phones Question

Thank you. I will get that ready for you. After you click the "Securely Connect" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Ask Your Own Cell Phones Question
Customer reply replied 3 months ago
Ok

Thank you

Jason Jones
Jason Jones, Cell Phone Tech.
Category: Cell Phones
Satisfied Customers: 19,222
Experience: 10 years of professional experience.
Verified
Jason Jones and 87 other Cell Phones Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
Now what?

Thank you. Let's begin the remote help session now.

You must run the application below on a computer. It will not work on any phone or tablet.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 90
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

Ask Your Own Cell Phones Question
Customer reply replied 3 months ago
I don't have a computer

Oh okay. We can work without the remote option in that case.

What problem are you having when you attempt to reset the password ***** the following page?

Password *****: https://m.att.com/my/#/forgotLoginLanding?Flow_Indicator=FID

Ask Your Own Cell Phones Question
Customer reply replied 3 months ago
They want my password, I don't remember it

That page will help you reset your password.

On the page, click the circle next to "Password", enter your email id & last name, and then click the Continue button.

What happens after you do that?

Ask Your Own Cell Phones Question
Customer reply replied 3 months ago
They want my password, I don't remember it

You shouldn't need to know the current password ***** reset the password. that is the whole point behind resetting the password.

It will not let you continue unless you have the current password?

Ask Your Own Cell Phones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a cell phone technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones
Jason Jones, Cell Phone Tech.
Category: Cell Phones
Satisfied Customers: 19,222
19,222 Satisfied Customers
Experience: 10 years of professional experience.

Jason Jones is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Eric

Eric

Android Expert

1,281 satisfied customers

3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Richard S.

Richard S.

Accounts and Device Specialist

2,077 satisfied customers

5 years working with major US carriers in billing, contracts, devices and network

Daniel P.

Daniel P.

Wireless Consultant

1,915 satisfied customers

Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!

Mike

Mike

Cell Phone Technician

724 satisfied customers

6+ Years Repair / Support / Troubleshooting / and Programming Experience

Kriptokrit

Kriptokrit

Cell Phone Tech.

582 satisfied customers

Over 6 years of experience in Electronics support service

Mr. Clark

Mr. Clark

Cell Phone Engineer

509 satisfied customers

Cell Phone Repair Business Owner & CIS Degree

Andy

Andy

Electronics & Computer Consultant

310 satisfied customers

11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support

< Previous | Next >

Related Cell Phones Questions
I forgot my password. Application. My mobile phone. I forgot
I forgot my password ***** my email address***@******.*** … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Forgot the password Apple ID I4s, Apple 4S phone, a few
Trying to update my apps but cannot because I don't remember my password. … read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
i forgot my lock pattern, and i guessed to many times and it
i forgot my lock pattern, and i guessed to many times and it sent me to the email, saying to put the email and pass word in to unlock the phone, and i forgot the password XXXXX the email... does anyon… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I downloaded the SMSpro a while ago and I put a password XXXXX
I downloaded the SMSpro a while ago and I put a password XXXXX my private inbox. I keep getting texts on it but I forgot the password. Can you help me recover it? I did not send it to an email.… read more
Kriptokrit
Kriptokrit
Cell Phone Tech.
582 satisfied customers
I forgot my pattern lock code and its asking for my email
I forgot my pattern lock code and it's asking for my email and password XXXXX I forgot both (MB300) and it's a go phone… read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
i have a casio commando, and the unlock device code no longer
i have a casio commando, and the unlock device code no longer works...how do i acess the phone now… read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
my telephone is locked and i cannot get it activated because i forgot my password. can yo
my telephone is locked and i cannot get it activated because i forgot my password. can you help?… read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
My black berry used to receive emails and now it has stopped. what
My black berry used to receive emails and now it has stopped. what do i have to do to start this up again… read more
MobileFoneNMacXpert
MobileFoneNMacXpert
Network Engineer III
Bachelor\u0027s Degree
6 satisfied customers
Changed Phones on Tues. last from Iphone 3 to I phone. Unable
Changed Phones on Tues. last from Iphone 3 to I phone. Unable to get Emails . 'Enter password XXXXX the Exchange Account 'Exchange' ' keeps coming up. I am not aware of having such a Password XXXXX if… read more
Daniel P.
Daniel P.
Wireless Consultant
Currently a student
1,915 satisfied customers
I created a passcode pattern on my G1, and I forgot it. I recently
I created a passcode pattern on my G1, and I forgot it. I recently cancelled my gmail account that was connected to my phone. I created a new one and logged on with my cell phone, but now when it is a… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
on my htc incredible i forgot the pattern password XXXXX my phone
on my htc incredible i forgot the pattern password XXXXX my phone then it asked for my email account that i pt on the phone and i forgot that too what do i do i already went to gmail and tried to rega… read more
Daniel P.
Daniel P.
Wireless Consultant
Currently a student
1,915 satisfied customers
i received a message to validate my password for my blackberry
i received a message to validate my password XXXXX my blackberry internet services. I forgot my password. When I go the email settings that it directs me to, it says it will send me my password XXXXX … read more
Daniel P.
Daniel P.
Wireless Consultant
Currently a student
1,915 satisfied customers
Hi, I am unable to get to my Palm Profile. I need to reset
Hi, I am unable to get to my Palm Profile. I need to reset my password XXXXX a replacement Palm Pre, received yesterday. Security system on office server requires a changing of the password XXXXX my o… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
I have a 3G At&t iphone and I visited the At&t store last evening
I have a 3G At&t iphone and I visited the At&t store last evening 1/18. My issue is that I am unable to get email on my cell phone and still can't today. It asks me to verify my password--I do that an… read more
Daniel P.
Daniel P.
Wireless Consultant
Currently a student
1,915 satisfied customers
I removed the chip from my Motorola DEFY with motoblur and
I removed the chip from my Motorola DEFY with motoblur and placed a different one. When I replaced the original chip I was asked to place my motoblur email and password. Well, I don't remember the mot… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
my samsung captivate phone has locked up and its asking me
my samsung captivate phone has locked up and its asking me for my google email and password, but i forgot it.can u please help me?… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
My secondary email account has stopped working because I forgot
My secondary email account has stopped working because I forgot the password. Is there a way for me to retrieve it or in the alternative change it so that I can start receiving my email again on my ph… read more
Mike
Mike
Cell Phone Technician
Working on MBA
724 satisfied customers
Forgot my email password for iPhone 3G, just received new replacement
Forgot my email password XXXXX iPhone 3G, just received new replacement phone, cannot get an email connection… read more
Mike
Mike
Cell Phone Technician
Working on MBA
724 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x