Cell Phones

Cellphone repair questions? Ask a cellphone technician ASAP

Ask an Expert,
Get an Answer ASAP!

I can not set my email because i forget my password. I can…

Customer Question
I can not set...

I can not set my email because i forget my password

Technician's Assistant: When were you last able to use your phone?

I can use my phone i just can not set up my email on my computer or phone i need a password ***** having trouble resetting it

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

What about my computer

Technician's Assistant: The Cell Phone Technician will be able to walk you through that. Anything else you want the Phone Expert to know before I connect you?

Do i have to pay again

Submitted: 3 months ago.Category: Cell Phones
Show More
Show Less
Ask Your Own Cell Phones Question
Answered in 1 hour by:
3/20/2018
Cell Phone Technician: Harry, Cell Phone Salesperson replied 3 months ago
Harry
Harry, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 2,585
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Cell Phones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a cell phone technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Eric Your Own Question
Eric
Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1,281
1,281 Satisfied Customers
Experience: 3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Eric

Eric

Android Expert

1,281 satisfied customers

3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Richard S.

Richard S.

Accounts and Device Specialist

2,077 satisfied customers

5 years working with major US carriers in billing, contracts, devices and network

Daniel P.

Daniel P.

Wireless Consultant

1,915 satisfied customers

Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!

Mike

Mike

Cell Phone Technician

724 satisfied customers

6+ Years Repair / Support / Troubleshooting / and Programming Experience

Kriptokrit

Kriptokrit

Cell Phone Tech.

582 satisfied customers

Over 6 years of experience in Electronics support service

Mr. Clark

Mr. Clark

Cell Phone Engineer

509 satisfied customers

Cell Phone Repair Business Owner & CIS Degree

Andy

Andy

Electronics & Computer Consultant

310 satisfied customers

11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support

< Previous | Next >

Related Cell Phones Questions
Phone has background and says "activation request could not
phone has white background and says "activation request could not be completed. please press the home button to try again. If the problem persists, please contact customer care" … read more
Samuel White
Samuel White
Owner and Expert Tech
263 satisfied customers
NOT CELL PHONE PROBLEM Recently changed from Time Warner to
NOT CELL PHONE PROBLEM Recently changed from Time Warner to AT&T internet. AT&T bill is due today. I want to pay online. NO EMAIL SERVICE. How can I pay; I do NOT want a late charge. Tried to go on we… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I am trying for the second evening to get my new cell phone
I am trying for the second evening to get my new cell phone set up. I have the email account name but cannot remember the password. the email account name is ******************* … read more
Samuel White
Samuel White
Owner and Expert Tech
263 satisfied customers
Ever since I had to put a password in for gmail I have not
ever since I had to put a password ***** for gmail I have not been receiving all of my emails on my Samsun Galazy Core cell phone. Before both computer and cell phone picked up all emails … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Ikow my ID and p/w but am having trouble logging in on my
Ikow my ID and p/w but am having trouble logging in on my cell phone. My ID is my name but my question is are the first letter of my first name and last name a capital letter. Also after my first name… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I'm a new customer and have been set up with a Log In ID,
I'm a new customer and have been set up with a Log In ID, password ***** a password ***** with help in the Verizon store. I can't get into any of your e-mails correctly. My home number is(###) ###-###… read more
William Dishman
William Dishman
Store/sales manager
18 satisfied customers
I have an activation lock on my phone and I am away from my
I have an activation lock on my phone and I am away from my home and can not get to and apple store. I have forgotten my pass word. just want to be able to call my chidren. … read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
Hit reset button on my phone and now it says my user name
hit reset button on my phone and now it says my user name and password ***** ***** cannot sign in to my google account on my phone.… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have an lg g4. The phone was originally set up with a google
I have an lg g4. The phone was originally set up with a google email and password ***** i dont know. Ive had the phone factory reset a couple times but it still asks for the google acct info the phone… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have a LG 840G TracFone that up until a week ago
I have a LG 840G TracFone that up until a week ago was really suiting my needs. Now I have two issues and I am wondering what buttons I may have pushed to get it into the current state ? 1) I can't se… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
i have recently locked my phone by accident via an email +
i have recently locked my phone by accident via an email + password XXXXX Can i unlock it somehow? I am pretty sure i can remember the email Address but can't remember Password XXXXX Can i use my mobi… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I was receiving a message that my iCloud password XXXXX my iPhone
I was receiving a message that my iCloud password XXXXX my iPhone 4S was incorrect so I tried deleting the account and starting over. Now I have lost all my contacts and I still cannot get inti iCloud… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
my samsung galaxy S2 has locked the screen cause my friend
my samsung galaxy S2 has locked the screen cause my friend did to many pattern attempts i really need my phone and i need to know how to unlock it it comes up as email addres and passowrd i have dont … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My phone got locked out, and I tried to put what I thought
My phone got locked out, and I tried to put what I thought was my user name. But the security question is in a different language. Dont know what to do… read more
Ryan H.
Ryan H.
IT Technician, Application Developer
High School or GED
1,985 satisfied customers
I have a question regarding the Atrix as I just set it up tonight.
I have a question regarding the Atrix as I just set it up tonight. First, can it be "hard" reset? The issue I am having is that I first put the wrong SIM card in (one of my other ones, so it was basic… read more
MobileFoneNMacXpert
MobileFoneNMacXpert
Network Engineer III
Bachelor\u0027s Degree
6 satisfied customers
I am having trouble setting up an email account. I had my
I am having trouble setting up an email account. I had my gmail account setup, then changed the password XXXXX gmail. I tried changing the password XXXXX my phone, but that didn't work, so I deleted t… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
i received a iphone for Christmas and set a password on it.
i received a iphone for Christmas and set a password XXXXX it. My little sister reset the password XXXXX a joke and forgot it. I didnt back it up on my computer yet and i cant reset it to factory sett… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
i got locked out of my smart phone. it is requiring my username
i got locked out of my smart phone. it is requiring my username and password XXXXX gmail to unlock it. I'm going CRAZY!!!!!! Please help! My computer stopped working while I was in your waiting room, … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x