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I am trying to set up a new phone for my e mail with yahoo &

Customer Question
Hi. I am trying...

Hi. I am trying to set up a new phone for my e mail with yahoo & I forgot the password. When I try to have a code sent to my laptop it sends the code to my email address @ yaho60.com so I never receive it

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

Just my laptop when trying to receive the code

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Phone number, but it is the smart phone I am trying to set up

Submitted: 4 months ago.Category: Cell Phones
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Answered in 28 minutes by:
3/19/2018
Cell Phone Technician: jamacko,
 replied 4 months ago
jamacko
Category: Cell Phones
Satisfied Customers: 210
Verified

Hello,

My name is ***** ***** I am happy to assist you today.

When you send the recovery message for Yahoo's password ***** it should come to you as a text message on your new phone, not an email. Is it coming in an actual email to your phone?

Also just to verify, are you using this website from your laptop to do the password *****:
https://login.yahoo.com/account/challenge/username?done=https%3A%2F%2Fwww.yahoo.com%2F&authMechanism=secondary&sessionIndex=QQ--

Let me know the answers to these questions and we can continue to troubleshoot.

Thanks,

Jamie

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