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You reported that there are some security problems with my…

Customer Question
You reported that there...

You reported that there are some security problems with my account. Programs have to be reloaded. I have forgotten my password ***** can't sign in. Don't have another email address. There is @icloud but don't know how to access that. Please help me

Technician's Assistant: Are you logged into your email account on any other devices?

Yes. On my phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I don't know. Can I maybe open a new account?

Submitted: 5 months ago.Category: Cell Phones
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Answered in 1 hour by:
3/18/2018
Cell Phone Technician: Harry, Cell Phone Salesperson replied 5 months ago
Harry
Harry, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 2,821
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Customer reply replied 5 months ago
I thought you were from Google?
Cell Phone Technician: Harry, Cell Phone Salesperson replied 5 months ago

No, we are not Google.

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Customer reply replied 5 months ago
This is very confusing. At no time did I think there would be a charge. The charges seem to be going up. I cannot afford this. Take the $5 I am not paying anymore. I shall seek assistance elsewhere
Cell Phone Technician: Harry, Cell Phone Salesperson replied 5 months ago

OK

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Customer reply replied 5 months ago
Thanks Harry. Goodbye. Have a nice day. Signing off
Cell Phone Technician: Harry, Cell Phone Salesperson replied 5 months ago

You're welcome

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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