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My iPhone upgraded last night...now I need Apple passcode to…

Customer Question
My iPhone upgraded last night...now...
My iPhone upgraded last night...now I need Apple passcode to complete activation....Apple ID was***@******.*** but cannot recall passcode correctly...it was stored on my phone!
Submitted: 1 month ago.Category: Cell Phones
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Customer reply replied 1 month ago
Contacted Apple ID and reset password
Answered in 52 minutes by:
3/17/2018
Cell Phone Technician: Harry, Cell Phone Salesperson replied 1 month ago
Harry
Harry, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 1,707
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 1 month ago
I’m OK now with Apple ID ...can you help me reset passcodes for email?
Cell Phone Technician: Harry, Cell Phone Salesperson replied 1 month ago

Which email are you referring to?

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Customer reply replied 1 month ago
No... I’ve already paid for info! Thanks
Customer reply replied 1 month ago
My two email accounts gmail and an aol account Got screwed up somehow between phone and Mac
Cell Phone Technician: Harry, Cell Phone Salesperson replied 1 month ago

I am not sure what you are asking

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Customer reply replied 1 month ago
Ok I probably should contact Apple
My email passwords stored got messed up with new software upgrade ... Need to reset them so they match IPhone and Mac are somehow different now ?
Cell Phone Technician: Harry, Cell Phone Salesperson replied 1 month ago

OK thank you

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Customer reply replied 1 month ago
can you help me with that?
Customer reply replied 1 month ago
I feel like I paid 28.00 for nothing!?
Cell Phone Technician: Harry, Cell Phone Salesperson replied 1 month ago

Please explain the issue in more detail

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Customer reply replied 1 month ago
I cannot get emails on my MAC now - can you help me reset passwords so they match those on IPhone?
Cell Phone Technician: Harry, Cell Phone Salesperson replied 1 month ago

Yes, what are the emails?

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Customer reply replied 1 month ago
Well I can but don’t feel like paying 20 more since so far paid 23 for no help....
Cell Phone Technician: Harry, Cell Phone Salesperson replied 1 month ago

Yes, what are the emails?

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Customer reply replied 1 month ago
Can we talk for the 23 already paid? If not will go somewhere else Thanks
Cell Phone Technician: Harry, Cell Phone Salesperson replied 1 month ago

Yes, what are the emails?

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Cell Phone Technician: Harry, Cell Phone Salesperson replied 1 month ago

Have you tried resetting the password ***** using their tools?

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Customer reply replied 1 month ago
I’m kinda lost this morning- can’t seem to locate those tools- I guess I will have to change phone passcodes too now I wish I could figure out the existing passcode on phone so I can put those in Mac But probably will have to change both, right?
Cell Phone Technician: Harry, Cell Phone Salesperson replied 1 month ago

Yes, you will have to reset the password.

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Customer reply replied 1 month ago
Thanks
Cell Phone Technician: Harry, Cell Phone Salesperson replied 1 month ago

You're welcome

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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