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My iPhone upgraded last night...now I need Apple passcode to…

Customer Question
My iPhone upgraded last night...now...
My iPhone upgraded last night...now I need Apple passcode to complete activation....Apple ID was***@******.*** but cannot recall passcode correctly...it was stored on my phone!
Submitted: 4 months ago.Category: Cell Phones
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Customer reply replied 4 months ago
Contacted Apple ID and reset password
Answered in 52 minutes by:
3/17/2018
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago
Harry
Harry, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 2,631
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
I’m OK now with Apple ID ...can you help me reset passcodes for email?
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

Which email are you referring to?

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Customer reply replied 4 months ago
No... I’ve already paid for info! Thanks
Customer reply replied 4 months ago
My two email accounts gmail and an aol account Got screwed up somehow between phone and Mac
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

I am not sure what you are asking

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Customer reply replied 4 months ago
Ok I probably should contact Apple
My email passwords stored got messed up with new software upgrade ... Need to reset them so they match IPhone and Mac are somehow different now ?
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

OK thank you

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Customer reply replied 4 months ago
can you help me with that?
Customer reply replied 4 months ago
I feel like I paid 28.00 for nothing!?
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

Please explain the issue in more detail

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Customer reply replied 4 months ago
I cannot get emails on my MAC now - can you help me reset passwords so they match those on IPhone?
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

Yes, what are the emails?

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Customer reply replied 4 months ago
Well I can but don’t feel like paying 20 more since so far paid 23 for no help....
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

Yes, what are the emails?

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Customer reply replied 4 months ago
Can we talk for the 23 already paid? If not will go somewhere else Thanks
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

Yes, what are the emails?

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Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

Have you tried resetting the password ***** using their tools?

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Customer reply replied 4 months ago
I’m kinda lost this morning- can’t seem to locate those tools- I guess I will have to change phone passcodes too now I wish I could figure out the existing passcode on phone so I can put those in Mac But probably will have to change both, right?
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

Yes, you will have to reset the password.

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Customer reply replied 4 months ago
Thanks
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

You're welcome

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