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Yvonna Caillouet my phone has locked me out becase i couldnt…

Customer Question
Yvonna Caillouet my phone...

Yvonna Caillouet my phone has locked me out becase i couldnt remember th pass code

Technician's Assistant: When were you last able to use your phone?

Somewhere around last Wednesday

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No I havent! I didnt know that there was such a system

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

No I thank you for your help and wish me luck

Submitted: 4 months ago.Category: Cell Phones
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Answered in 1 hour by:
3/16/2018
Cell Phone Technician: John T. F., Apple Consultant replied 4 months ago
John T. F.
John T. F., Apple Consultant
Category: Cell Phones
Satisfied Customers: 3,627
Experience: 20+Yrs in the computer/electronics service industry
Verified

Hello! I will work to provide accurate advice and info. Give me a minute to read your submission.

If Phone/Remote Services are offered, ignore them

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Cell Phone Technician: John T. F., Apple Consultant replied 4 months ago

To clarify; what is the make and model of your phone?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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