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I just got anew tracfone and had my number and minutes moved…

Customer Question
I just got anew...

I just got anew tracfone and had my number and minutes moved from my old tracfone to the new one. I cannot get my new tracfone to work need help

Technician's Assistant: What TracFone model do you have? And the Operating System (OS)?

GAlaxy J3 Luna Pro by samsung do not know OS

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

Just to day I have tried to download the My Account Downloader but it will not connect to the internet and my internet is on

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Just that I am not very tech savvy

Submitted: 4 months ago.Category: Cell Phones
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Answered in 7 hours by:
3/13/2018
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago
Harry
Harry, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 2,617
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Eric
Eric, Android Expert
Category: Cell Phones
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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