Cell Phones

Cellphone repair questions? Ask a cellphone technician ASAP

Ask an Expert,
Get an Answer ASAP!

I no longer have verizon as my internet provider but it

Customer Question
I no longer have...

I no longer have verizon as my internet provider but it keeps popping up on my phone to sign in to connect, how do i stop this?

Technician's Assistant: When were you last able to use your phone?

Just before my daughter changed our service about 2 months ago

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Its just about the wifi nothing else i am using my own router Airport Extreme for my home wifi

Submitted: 5 months ago.Category: Cell Phones
Show More
Show Less
Ask Your Own Cell Phones Question
Answered in 5 minutes by:
3/10/2018
Cell Phone Technician: Suhasini Velu,
 replied 5 months ago
Suhasini Velu
Category: Cell Phones
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

What phone do you have?

Ask Your Own Cell Phones Question
Customer reply replied 5 months ago
iPhone x
Cell Phone Technician: Suhasini Velu,
 replied 5 months ago

Are you aware of your current WiFi name and password?

Ask Your Own Cell Phones Question
Customer reply replied 5 months ago
the only issue is when I try to connect to my wifi a verizon page pops ups telling me there was an issue with my account and i would have to sign in to verizon, i no longer use verizon so i want this pop up to stop
Customer reply replied 5 months ago
my phone service is AT&T and my home internet service is Optimum
Cell Phone Technician: Suhasini Velu,
 replied 5 months ago

Please follow the below instructions.

Make sure you hit RESET NETWORK SETTINGS

Settings -> General -> scroll download and hit Reset -> tap Reset Network Settings -> enter passcode and confirm.

After processing Reset Network Settings, And it will reset the network settings with factory recommended settings.

Ask Your Own Cell Phones Question
Customer reply replied 5 months ago
ok, the phone is in the process of restarting now, thank you
Cell Phone Technician: Suhasini Velu,
 replied 5 months ago

Let me know when it's done.

And you have to reconnect with your new WiFi using your WiFi password.

Ask Your Own Cell Phones Question
Cell Phone Technician: Suhasini Velu,
 replied 5 months ago

Let me know if that worked.

Ask Your Own Cell Phones Question
Customer reply replied 5 months ago
ok, it is finished, I am now connecting to the wifi putting in the password
Cell Phone Technician: Suhasini Velu,
 replied 5 months ago

Alright.

Ask Your Own Cell Phones Question
Customer reply replied 5 months ago
connected using wifi password ***** the Verizon log in pop up came up again
Customer reply replied 5 months ago
when I log into my wifi using the "Guest" network, it does not happen
Cell Phone Technician: Suhasini Velu,
 replied 5 months ago

What is the WiFi name of your router?

Ask Your Own Cell Phones Question
Cell Phone Technician: Suhasini Velu,
 replied 5 months ago

Let me know.

Ask Your Own Cell Phones Question
Customer reply replied 5 months ago
Raymond's Wi Fi Network for the 2.4 ghz; Raymond's Wi Fi Network 5GHz for the 5 ghz and Schenck Guest for the guest network
Cell Phone Technician: Suhasini Velu,
 replied 5 months ago

And who is your internet provider now?

Ask Your Own Cell Phones Question
Customer reply replied 5 months ago
my home internet service is Optimum
Cell Phone Technician: Suhasini Velu,
 replied 5 months ago

Let me check with this, please wait.

Ask Your Own Cell Phones Question
Customer reply replied 5 months ago
thank you, ***** ***** said before it only happens on the 2.4 ghz and 5.0 ghz networks
Cell Phone Technician: Suhasini Velu,
 replied 5 months ago

And where does the login page comes up is it on your Safari?

Ask Your Own Cell Phones Question
Customer reply replied 5 months ago
in safari
Cell Phone Technician: Suhasini Velu,
 replied 5 months ago

Do you have a computer hardwired to the router?

Or it can also be connected to 2.4 or the 5Ghz

Ask Your Own Cell Phones Question
Customer reply replied 5 months ago
no my computer is wifi also
Cell Phone Technician: Suhasini Velu,
 replied 5 months ago

Do you mean you have a computer connected to your WIFI ?

Ask Your Own Cell Phones Question
Customer reply replied 5 months ago
i haven't had the issue on the computers
Cell Phone Technician: Suhasini Velu,
 replied 5 months ago

I understand , but I want to login into the router that you have now and check few settings.

Ask Your Own Cell Phones Question
Customer reply replied 5 months ago
can you do it through the wifi?
Customer reply replied 5 months ago
the optimum modem is connected to my router
Cell Phone Technician: Suhasini Velu,
 replied 5 months ago

I could give you the instructions and you can check it.

Ask Your Own Cell Phones Question
Cell Phone Technician: Suhasini Velu,
 replied 5 months ago

Or if you want me to troubleshoot this through remote I can do that also.

Ask Your Own Cell Phones Question
Customer reply replied 5 months ago
ok
Cell Phone Technician: Suhasini Velu,
 replied 5 months ago

How about the computer you have is that Windows?

Ask Your Own Cell Phones Question
Customer reply replied 5 months ago
no it's an iMac
Cell Phone Technician: Suhasini Velu,
 replied 5 months ago

Okay, can you find the ip address that you have on your iMac?

Ask Your Own Cell Phones Question
Customer reply replied 5 months ago
my router is an Airport Extreme
Cell Phone Technician: Suhasini Velu,
 replied 5 months ago

I am sorry, Let me open this for other experts to handle with this issue.

Ask Your Own Cell Phones Question
Customer reply replied 5 months ago
ok, ill wait
Cell Phone Technician: Harry, Cell Phone Salesperson replied 5 months ago
Harry
Harry, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 2,838
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Cell Phones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a cell phone technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Eric Your Own Question
Eric
Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1,281
1,281 Satisfied Customers
Experience: 3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Eric

Eric

Android Expert

1,281 satisfied customers

3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Richard S.

Richard S.

Accounts and Device Specialist

2,077 satisfied customers

5 years working with major US carriers in billing, contracts, devices and network

Daniel P.

Daniel P.

Wireless Consultant

1,915 satisfied customers

Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!

Mike

Mike

Cell Phone Technician

724 satisfied customers

6+ Years Repair / Support / Troubleshooting / and Programming Experience

Kriptokrit

Kriptokrit

Cell Phone Tech.

582 satisfied customers

Over 6 years of experience in Electronics support service

Mr. Clark

Mr. Clark

Cell Phone Engineer

509 satisfied customers

Cell Phone Repair Business Owner & CIS Degree

Andy

Andy

Electronics & Computer Consultant

310 satisfied customers

11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support

< Previous | Next >

Related Cell Phones Questions
I have a Verizon family cellphone plan with 5 users.
I have a Verizon family cellphone plan with 5 users. Periodically, our data plan runs out before the month ends. Last month it was at 100% with 1 1/2 weeks to go in the month. The culprit is one user … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
The problem is with our Verizon home wireless. Your HUWUEI
The problem is with our Verizon home wireless. Your HUWUEI router is getting the signal, but we're having four problems. 1. When calling home, callers hear between 2 and 4 rings before the first ring … read more
Samuel White
Samuel White
Owner and Expert Tech
275 satisfied customers
It's not my cell phone I'm having problems with, I hope you
Hello, it's not my cell phone I'm having problems with, I hope you still can help me though.. we connected our wifi yesterday and although I see that the wifi is connected, we still cannot connect to … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I live where there is no signal...we have hughs net internet
i live where there is no signal...we have hughs net internet with there phone box we also have verizon cell phones with a verizon phone booster... it worked great for over a year, now when i call out … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
Now we are under the Verizon "umbrella": TV phone wifi etc
Now we are under the Verizon "umbrella": TV phone wifi etc we no longer can receive phone calls on our voice mail. Our family and friends have complained and we complain too! Please help ASAP Henri Fr… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
iPhone question - since update to iOS 7.0.6 my iPhone 5 wont
iPhone question - since update to iOS 7.0.6 my iPhone 5 won't connect to wifi. Router not accessible to me - it's upstairs in landlords floor. He restarted the router but I still can't connect. 100% s… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I have a Samsung Galaxy S iii that keeps "Refreshing SIM data".
I have a Samsung Galaxy S iii that keeps "Refreshing SIM data". It can not find a network. It burns power faster. Is there help for me? (I am traveling in Europe, but I have a Global Plan)… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Hello there, Ive had my Samsung Rugby Smart Phone for 6 months
Hello there, I've had my Samsung Rugby Smart Phone for 6 months now with no problems. I've been using the 'Text-to-Speech' feature to expedite text messages without any problem. However, yesterday for… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I forgot and cant find my password XXXXX my wireless connection.
I forgot and can't find my password XXXXX my wireless connection. I need it so our iPhones can connect to our system and also for my wife's school computer to connect to our system.… read more
Vinod Menon
Vinod Menon
Master\u0027s Degree
1,709 satisfied customers
Hello, I have a casio commando, and when I am using the
Hello, I have a casio commando, and when I am using the web browser, I used to be able to view video and photos on lets say craigslist for example. When I would log in to www.craigslist.com I would be… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have Wifi box for my iPad tablet. Am signing up for Verizon
I have Wifi box for my iPad tablet. Am signing up for Verizon HSI on the 18th Can I use my Wifi with my new laptop, and Verizon modem?… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
884 satisfied customers
I have an old iPhone 3g that I cannot seem to get connected
I have an old iPhone 3g that I cannot seem to get connected to the internet through my home wireless network. I inherited this off contract phone from a family member. I don't keep a SIM card in it. I… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I currently have verizon and am no loner limited to a contract
I currently have verizon and am no loner limited to a contract but it's the only phone that will work inside my works datacenter, it seems that t-mobile has the best deal 2 unlimited everything $100+f… read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
I have an Iphone 3gs from ATT and lost connection to internet
I have an Iphone 3gs from ATT and lost connection to internet . It shows Safari is not connected to internet. What can I do ?… read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
My Lg android revolution will not hook up to my wi fi. says
My Lg android revolution will not hook up to my wi fi. says it is out of range. I have had it for a month and had trouble with it unhooking sometimes, but never this.… read more
Eric
Eric
Android Expert
Associate Degree
1,281 satisfied customers
purchased bb curve 8330 2 yrs. ago at US Cellular in Ripon
purchased bb curve 8330 2 yrs. ago at US Cellular in Ripon Wi. I now live in So. California where there is no US Cell service. I understand here the provider is Verizon? The phone is my internet servi… read more
Mr. Clark
Mr. Clark
Cell Phone Engineer
Bachelor's Degree
509 satisfied customers
I am trying to download facebook on my iPhone. Unfortunately,
I am trying to download facebook on my iPhone. Unfortunately, my daughter (who is now in college) set up our iTunes account atleast 5 yrs ago with her email address which is no longer valid because we… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
we travel to europe every year for a month and are looking
we travel to europe every year for a month and are looking for the right phone/plan to greatly reduce calls back to the US. Recommendations?… read more
Travis
Travis
Lead paint inspector
Vocational, Technical or Trade Scho
29 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x