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I can't retrieve vm. LG. Years. I'm kind of helpless w tech.

Customer Question
I can't retrieve vm ...

I can't retrieve vm

Technician's Assistant: What's the brand/model of your phone?

LG

Technician's Assistant: How long has this been going on with your LG phone? What have you tried so far?

Years. I'm kind of helpless w tech. sorry. I basically do not know my password

Submitted: 1 month ago.Category: Cell Phones
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Answered in 7 minutes by:
3/9/2018
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 month ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 435
Experience: Verizon Tech Manager multi-unit
Verified

What carrier do you go through?

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Customer reply replied 1 month ago
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 month ago

Find your phone's serial number. TracFone will need this information to identify your phone and reset its password. For most of the phones in the TracFone line, including its LG and Samsung models it is listed on the device under the battery. Also you can access your serial number by pressing the "Menu" key, and selecting the "Prepaid" option. Press the navigation keys down until you find the option that says "Serial Number." Select and record the number on the screen.

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Customer reply replied 1 month ago
014651000304117
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 month ago

To reset your pass code, call your Voicemail and listen to the tutorial.

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Customer reply replied 1 month ago
what is my vm #
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 month ago

Hold the * on your dialer

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Customer reply replied 1 month ago
my vm tells me to enter my password
Customer reply replied 1 month ago
it says to enter #
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 month ago

give me a moment to see if the process was updated

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 month ago

try the last 4 digits of the ESN, please

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Customer reply replied 1 month ago
what is the esn
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 month ago

014651000304117

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 month ago

Did it work?

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Customer reply replied 1 month ago
no
Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 month ago

You can also try the last four of the phone number or last 4 of your ssn

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 1 month ago

Any luck?

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