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I need to unlock the phone that I bought in America as I am…

I need to unlock...

I need to unlock the phone that I bought in America as I am back in australia

Technician's Assistant: When were you last able to use your phone?

On the 10th January in LA

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

I have put a Australian SIM card in and I cannot use the phone

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Can I unlock the phone even though I wasn’t with them for 90 days

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Answered in 5 hours by:
1/17/2018
Pete
Pete, Electronic Engineer
Category: Cell Phones
Satisfied Customers: 20,614
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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1. What is the make and model number of the phone?

2. What cell carrier is it locked to?

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Customer reply replied 7 months ago
Samsung J727T
It is locked to metro pcs

After 90 days, you can contact MetroPCS to get the phone unlocked for free:

https://www.metropcs.com/terms-conditions/phone-unlock-policy.html

Or you can take it to a local phone unlocker and get it unlocked using their equipment before your MetroPCS contract expires.

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Pete.

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Customer reply replied 7 months ago
I'm in Australia. Who can I go and see to get my phone unlocked?

Australia is a big place!

What part are you in? e.g. postcode area

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Customer reply replied 7 months ago
4223 currumbin waters on the gold coast

In your area you can contact

Network Communications

Shop 1A The Pines Shopng Ctr, Elanora QLD 4221

--------------------

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

--------------------

Ask Your Own Cell Phones Question
Customer reply replied 7 months ago
Thank you

You are welcome :)

Pete
Pete, Electronic Engineer
Category: Cell Phones
Satisfied Customers: 20,614
Experience: Over 16 years of experience installing and repairing electronics.
Verified
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Satisfied Customers: 20,614
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Experience: Over 16 years of experience installing and repairing electronics.

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