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Bluetooth is not connecting to my devices, particularly

Customer Question
Bluetooth is not connecting...

Bluetooth is not connecting to my devices, particularly Alexa Tap worked great for a while then suddenly stopped. They say it won’t work on a 5g network...has my service change caused this, and how to fix it

Technician's Assistant: Are you able to connect using an ethernet cable?

Alexa doesn’t have Ethernet. Just bluetooth

Technician's Assistant: Which lights are colored and/or blinking on your router?

All green

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Recently got a new router

Submitted: 7 months ago.Category: Cell Phones
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Answered in 10 minutes by:
1/16/2018
Cell Phone Technician: Michael T,
 replied 7 months ago
Michael T
Category: Cell Phones
Satisfied Customers: 2,629
Experience: dasdasd
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Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue today. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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