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I need to reset my password. My account is locked. Im trying…

Customer Question
I need to reset...

I need to reset my password

Technician's Assistant: What exactly are you having trouble accessing?

My account is locked

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Im trying to login on my phone

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Id like to keep the same password ***** i had is it possibile

Submitted: 7 months ago.Category: Cell Phones
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Answered in 53 minutes by:
1/13/2018
Cell Phone Technician: Michael T,
 replied 7 months ago
Michael T
Category: Cell Phones
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue today. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question

Please use a laptop or PC and reset your apple id password ***** a web browser.

Click HERE to reset your password ***** once successful you will then be able to login to your phone no problems.

Thanks very much and please let me know if you have any questions or need more help.

Mike...

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Michael T
Michael T
Michael T
Category: Cell Phones
Satisfied Customers: 2,629
2,629 Satisfied Customers
Experience: dasdasd

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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