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I had a stroke and cannot access my email password. I am…

Customer Question
I had a stroke...

I had a stroke and cannot access my email password. I am with my Family visiting Chile. My phone is a Moto Z Play Droid. I need to fix my phone to access my doctors to help me get home. I need Your help, PLEASE. DianeMLynch1

Technician's Assistant: When were you last able to use your phone?

4 days ago

Technician's Assistant: Do you have a Google account linked to the phone?

IHAVE A GOOGLE ACCOUNT AND I DONT REMEMBER THAT ONE PASSWWORD

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

MY ADDRESS IS 13717 VIA AURORa, apt C, Delray Beach Florida 33484 Mobile phone is(###) ###-####

Submitted: 5 months ago.Category: Cell Phones
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Answered in 2 minutes by:
1/9/2018
Cell Phone Technician: Samuel White, Cell Phone Technician replied 5 months ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 487
Experience: Verizon Tech Manager multi-unit
Verified

do you just need to reset the password?

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Customer reply replied 5 months ago
iCANNOT GET INTO MY PHONE. FIRST THERE IS A SECUIRY LOCK BEFORE I CAN GET TO MY ACCOUNT - IDONT KNOW EITHERARE YOU THERE WHY DO NOT ACKNOWLEDGEWHAAT ARE YOU DOING
Cell Phone Technician: Samuel White, Cell Phone Technician replied 5 months ago

So your issue is that you have forgotten the pin to gain access to your device?

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Customer reply replied 5 months ago
I AM IN SANTIAGO CHILE. I WOULD LIKE TO DO THIS ON THE COMPUTER NOW-----WHY HAVVE YOU NOT RESPONDED TO ME
Cell Phone Technician: Samuel White, Cell Phone Technician replied 5 months ago

I did respond. I am not sure why you did not see it. I feel like you may be better suited with a different expert. I will open this request out for another expert to support you. They will have access to the information you have already given.

Thank you

Samuel

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Customer reply replied 5 months ago
WHY ARE YOU NOT ANSWERING ? IT HAS BEEN MORE THAN 45 MIN. PLEASE SEND ME TO ANOTHER TECHNICIAN WHO WILL COMMUNICATE
Cell Phone Technician: Richard, Technician replied 5 months ago
Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 46,459
Experience: Cell / Smart phone problem solver for over 15 years
Verified

Hi there and welcome

What exactly happens now when you try to sign into your account?

Please let me know

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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