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If I use my cell phone to send pictures to my work email and…

Customer Question
If I use my...

If I use my cell phone to send pictures to my work email and my home email, the picture to the home email is received, but the picture to the work email is not received. There is no error message or anything from the work email. This started about two weeks ago so now if I want the picture at work I forward it from my home email to my work email, but it is a pain to do.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Both connections are Time Warner/Spectrum, different accounts. I just use the phone email, but it also has gmail which works, but the phone email is easier and faster to use. The home and work email is thunderbird.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Not that I have set up. The strange thing is that the phone only seems to be blocked to one url on the email. The phone email will not be received at any***@******.*** account. I can use my gmail account to send to***@******.*** from the phone. This all worked fine until about two weeks ago.

Submitted: 7 months ago.Category: Cell Phones
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Answered in 11 hours by:
1/7/2018
Cell Phone Technician: Harry, Cell Phone Salesperson replied 7 months ago
Harry
Harry, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 2,822
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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